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I'm beginning to hate Snapfish!
Not only because it seems like nothing ever works right with them (I can't get siggy pics to work) and not b/c my Christmas cards 2 years ago ended up looking green...but also because of the horrible customer service I just experienced. Not sure if any of you heard about the free Custom Photo Book offer through Oprah that they just had, but I just went through h*ll trying to get it. I worked all weekend trying to order it with the credit so it would be free, but no matter what I did I couldn't get the credit to show up. I tried calling them, but there was an hour wait to talk to someone!!! You had to place the offer before midnight on the 16th so I went ahead and placed the order in time even though it never showed the credit (I ordered 4 books...my total was over $100). I figured that surely I could just call the next day and explain the situation and get the credit after the fact. I have been trying to talk to someone there for 3 days and finally got through tonight. I talked to a woman who didn't speak clear English and she had every reason under the sun why I couldn't get the credit. I asked to speak to her Supervisor and she kept making up excuses as to why I couldn't speak to him. I had to ask FOUR times before she finally transferred me. I finally got him on the phone and started explaining everything and he cut me off and immediately said that he would credit my account. I thanked him and proceeded to tell him how difficult that rep was and then (for whatever reason) he started asking me all these questions about when I heard about the offer, when I created my account, when I placed the order, etc and then said that I could not get the credit! OMG! By this point I was ready to jump through the phone. I then told him that I was so frustrated that I was going to cancel my account and go with Shutterfly b/c I feel certain that they would offer better service. He then agreed to give me the credit, but he made sure to say that it's NOT b/c I threatened to take my business elsewhere and that it's only b/c I have a good ordering history with them. WTF?
Sorry for such a long vent, but it always amazes when companies have such crappy customer service. Plus, I wanted to pass this along so that no one else will have to go through what I just went through. Save yourself some time and go with Shutterfly!
Re: I'm beginning to hate Snapfish!
omg..that's awful! so sorry you had to deal w/ that
i heard about the free book and mine is in process. i got an email saying the offer had been extended until this saturday (if you already had your credit)
I hope i don't have that much trouble b/c i will for sure walk away
i hate horrible customer service!
I had a similar situation to this a few years ago and switched to Shutterfly and have loved them ever since!!!! I hate Snapfish!!! They didn't credit me for a promo offer even though the receipt I had the discounted price on it. It took two months to get it settled!!! I swore I would never do another thing with them. I haven't had problems with Shutterfly and I hope you have a better experience with them.