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Comcast VENT!!!!!
Ok, I want to STRANGLE everyone at Comcast right now... seriously... I wouldn't spare a soul... How can one company infuriate me so much?!
Here's the deal... we returned from our HM on Feb. 7th, in the evening. On the 8th, we called Comcast to have the Triple Play installed... Today, it is February 19th, and we have hit ANOTHER road block with them...
What occured over the course of these 11 days is as follows: The first order, placed on the 8th was mixed up, and they went to my Mom's house instead (because we are renting from my Grandfather, and since he is the owner of both houses there was a mix-up), so we had to reschedule. On Monday, they came to the right house, but had the wrong order... SO we rescheduled again for today. Now, DH calls and says that there is a big mess because it's an old house that hasn't had the digital cable ever, so they have to go through a mission, and process a new account order, and install all this stuff, etc... Didn't they know this already to avoid the back and forth??? The point is, we will not have Cable, Phone or Internet for at least another week... DH is fuming, because his business requires Internet and Fax, and he is wasting a lot of gas driving to his mom's house to use her fax, etc...
What a mess...
Re: Comcast VENT!!!!!
IF Buddy's with the fabulous LnA5909!!
Myomectomy Sept.09 removed/fibroid the size of a cantaloupe. Began ttc March 2010.
HSG clear/ S/A normal. July stopped tempting.
First IuI, Clomid and Ovideral. 8/14 and 08/15=BFN!
Second IuI, Clomid and Ovideral. 9/13 and 9/14=BFN
http://www.fertilityfriend.com/home/ssthompschart
I think the only other company offering digital cable is direct TV, and DH says they are more expensive... i don't know... i am going to look into it, though... It's just so frustrating, because it's my Grandfather's house, so there is only so much we could do...
I would be writing a letter to upper management. I use to work for a private (HOA) cable company, and that is really unexceptable. I wouldn't even bother trying to call them because they like to pass you around and have other managers talk to you instead of letting you talk to upper management. Its a big waste of your time and its wasting company time for them to have to keep coming out and messing it up. They really pay attention to letters written to the CEO's and or General Managers. (pretty much everyone gets an a$$ chewing when those letters are sent in).
Have you had the same Tech each visit do you know? I would try and find that out too. If you have mention that in your letter and he may have someone accompany him the next time he is out. (ie: tech manager) to make sure that he is doing his job right and checking everything that needs to be checked the first time. Also the customer service reps will pay a closer attention to your account and have more accurate info for the tech.
GL and I'm sorry to hear you are having such a problem.
I've had been having issuses with them also about them just laying the cable line in my yard and my neighbors and not burrying it. I'm writing my letter if they aren't out next week.
Im so sorry chica. I was having issues with my comcast service too and got so frustrated that I told them I wanted to cancel it and they immediately stepped up to their game.
I know you don't exactly have the service yet but maybe putting a little pressure on them by telling them you do not want the service at all may help? Not sure if that will help you or prolong the time you dont have service but I guess its worth a shot.
ps- All my neighbors have direct tv so there may be something they know that I dont. I, too, found direct tv to be more expensive and I, too, have the triple play by comcast so Im not sure. My internet does go out from time to time and I have had some landline problems so perhaps they got fed up. I haven't really asked too many people about their previous experience though.
Hth!
thanks ladies... i don't know. i saw some packages on the AT&T/DirectTV site that looked good... I might threaten to not bother with them anymore. There is a super basic cable already installed in the house through comcast... so we'll see what happens when i call and threaten to cancel...
but it's an especially difficult situation because it's my grandfather's house, and my grandmother's brother lives in the back... so my mom is like don't cancel his cable, blah blah blah... what am i supposed to do? ugh!
"If we couldn't laugh we would all go insane" -- Jimmy Buffett
I just cancelled my phone and internet with them. I could not handle calling them 5 days a week for them to lift a "wall block" on my internet. Seriously. What the hell??
So I've returned my internet box and I am veryhappy keeping them for cable only and having AT&T for home phone and DSL. Honestly, I can't tell the difference in speed on the internet. =/
I also hated having all my eggs in one basket. We had a Comcast outage a few days ago in the Coral Gables area and boy was I pissed. NOTHING (phone/internet/cable) was up until about 9:00pm. DH told me to call and cancel phone/internet because that was our last straw. >.< I hate them.
Direct TV...I used them before I got married. Boy are they expensive! Not only are they expensive, but you can't watch TV when it's raining outside, which sucks. Needless to say I got sick of that quickly.
Just my 2 cents. Hope it helps in making up your mind.
Well, just as an update... they called me back, and quickly scheduled our appointment for Sunday... so HOPEFULLY things will get resolved (finally). If not, DH has officially had it... so we'll see. Let's hope for the best.