October 2012 Weddings
Dear Community,

Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.

If you have questions about this, please email help@theknot.com.

Thank you.

Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.

Bridesmaid Dress Shopping Rant

I think I mentioned in the weekend plans post that I was going to try on a bridesmaid dress for my friend's wedding. Well, I did and it was a terrible experience.


A little background: My friend lives in California and 2 of the 4 bridesmaids live there as well. My friend had gone BM dress shopping with the 2 that live in CA and one loved the above dress, the other didn't care. She wanted all of us to have an equal say in whether this was the dress, so she told both of us that don't live in CA to try the dress on at Nordstrom and tell her what we thought.

I looked online and saw that the mall 15 min away from me carried the dress...good thing I called, because they really didn't and the lady was snotty on the phone (this is foreshadowing for the whole experience). So, I called the store that was 30 min away, and they had it. They also insisted that I needed an appointment, which was fine.

I get to Nordstrom, and the lady hands me a dress in a sample size that was at least 3 sizes too big on me. I figured no problem, they'll clip it so that I can see how it's supposed to fit. I told the lady that I was done changing and asked if she could zip it for me. Next thing I know, 2 sales associates come charging into the room. One zips up the dress, I joke that "I guess the zipper doesn't matter, if I let go this will fall right down". The other sales associate pointed me to the mirror, let me look at myself for 3 seconds. She then tied the "convertible straps" into a quick 1 shoulder design...I said oh, I wouldn't wear it like that. Next thing I know, she was starting to unzip the dress and telling me that they were going to measure me now. I was so flustered at this point, I stopped her from unzipping me, stopped hanging on to the dress, and the dress fell to the floor...I said, I told you it was huge **hint hint, please clip it so that I can see how this is supposed to look**. All of a sudden, I was standing there 1/2 naked with 2 women hastily shoving a measuring tape around me. They left with the dress and told me to get dressed. 

I get dressed, and find the lady. She tells me to order a size that I knew was going to be too big (I later compared my measurements to the online size chart, and her recommendation was way off). Then, she spent the rest of the time trying to get me to open up a credit card...she spent more time on that than anything else, even though my answer was always NO!

I left the store...I was in there for at most 15 minutes. I'm not sure why an appointment was so necessary for that.

I talked to my friend yesterday. It sounds like the other bridesmaid didn't like the dress either, so she sent out a poll about what we want to do. I voted to go with a different dress, one that could be bought at a small, local dress shop. Hopefully, that's how the others will vote too. I'd much rather support a local business than the snotty big box store. Plus, even though the Jenny Yoo dress was huge on me and about a foot too long, I think the extra panels at the bottom that cam be used to make the straps added too much bulk at the bottom. That was too much volume at the bottom for this petite girl, as I prefer strapless and wouldn't use the panels to make straps.

Sorry for the long rant...I was just so annoyed at the terrible customer service at Nordstrom. 



image

Re: Bridesmaid Dress Shopping Rant

  • Oh man, you handled this a lot better than I would have.  I have no patience for rudeness and I would have gone off.  I'm sorry you had to go through all of that for a dress that you didn't even like.  
    Newest blog post 4/23/15
    Anniversary

    Baby Birthday Ticker Ticker
  • Ugh that would have made me so mad!!!  And I agree, that dress would be overwhelming on me.  I would either look like I was swimming in it, or with my large chest I would look pregnant.  

    Sorry that happened to you! 
    image
  • I should have been more demanding and made her clip the back, but I was so in shock! Plus, when you have 2 people charging in the room and then ripping the dress off of you, it's hard to be assertive when you're standing there in your strapless bra and Spanx!

    I'm really hoping that we switch to the Bill Levkoff brand (it'd be long, plum, and chiffon, but we'd get to pick the style). I love small, independent bridal shops!



    image
  • That is insane! I'm not sure I would have been able to do much more than you did either. Especially at Nordstrom, I've only ever had good customer service experiences. I agree about small, independent shops, they are the way to go. I hope you can get it all sorted out soon.

    Image and video hosting by TinyPic

    Lilypie First Birthday tickers
    image

  • I'm in a wedding in October and we are going with Bill Levkoff chiffon floor length dresses in pewter.  There are a ton of beautiful styles to fit any frame, so I would really push for that brand if you can.  Me and the MOH ordered ours from http://www.victoriasbridalcouture.com/ and saved some $$.  My dress was $145 but at the bridal boutique, it was $225.
    Newest blog post 4/23/15
    Anniversary

    Baby Birthday Ticker Ticker
  • My bridesmaids were able to choose their dress design, but they had to choose a Bill Levkoff so we could get the same color and material. I loved all of the options available through him! I hope the other BM's are okay with that suggestion! I can't believe that experience that you had! How horrible!
    Daisypath Anniversary tickers 
    image
    image

  • You definitely handled yourself better then I would have been! I have no patience for rudeness and have no problem being more assertive and asking for a manager if I feel the service is terrible. I'm not a bitch about it but I seriously can not take rudeness especially when asking me to pay for a product! Sorry you had to deal with that!
Sign In or Register to comment.
Choose Another Board
Search Boards