January 2012 Weddings
jtmh2012
mod
Dear Community,
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
So not amused....
Over Memorial Day weekend, I went in and placed an order at Lowe's for a garage door and requested installation services. The following week, I was called and told their installer couldn't install the door. Fine. Get the door, I'll take care of the install myself. Told them I'll have my installer pick it up from the store. They insisted that I have to have it delivered. Fine.
Today, I get a call where I'm informed they can't deliver it to my house. I have to pick it up from the store. I called the store and requested to speak to a manager/supervisor. She makes some calls and finds out they can't get the door period and the only option is to refund my money.
At this point, I've wasted 2 weeks of my time trying to get a door that I was told your store could deliver. Additionally, the refund is occurring on a separate billing cycle from the purchase, so I now have to temporarily pay for a door that I'm not even receiving. I also now have to find another vendor where I'll most likely be paying more for the door.
Today, I get a call where I'm informed they can't deliver it to my house. I have to pick it up from the store. I called the store and requested to speak to a manager/supervisor. She makes some calls and finds out they can't get the door period and the only option is to refund my money.
At this point, I've wasted 2 weeks of my time trying to get a door that I was told your store could deliver. Additionally, the refund is occurring on a separate billing cycle from the purchase, so I now have to temporarily pay for a door that I'm not even receiving. I also now have to find another vendor where I'll most likely be paying more for the door.
Re: So not amused....
Not even sure what I want to do at this point.
On 5/27 I received a call from the associate saying they couldn't install the door, but they could still order it. However, it would have to be direct shipped to my house thus incurring an $89 delivery fee. Not happy about this, but told the associate to go ahead and order the door.
The following week on 6/4 I received a call back saying they couldn't order the door. Spoke with a shift supervisor explaining my displeasure. She cancelled the order and informed an Assistant Store Manager named Steve who called me later that evening and told me there was no reason they shouldn't be able to get the door for me and would figure out what was going wrong. I also spoke to Steve on 6/5 and 6/6.
On 6/6 Steve called me from home. I'm actually impressed by this. He told me he had figured everything out and told me that we could get the door re-ordered tomorrow (Saturday 6/7) and that he would call me.
6/7 and 6/8 came with no call from Steve.
On 6/9 I called the store trying to get a hold of Steve and was abruptly put on hold by the associate who picked up the phone who then returned and took a message.
On 6/10 I went to the store and was told Mon/Tue were Steve's normal days off, however, if I came back the next day I should be able to get him.
Returned on 6/11 and talked to an associate who said he was working overnights due to inventory, but offered to take a message and suggested calling first thing in the morning.
Today, 6/12, I called the store at opening (615am) and talked to a manager named Ryan. He said Steve was due in and would call me back in 15-20 minutes.
I understand that things come up, however, I believe that when you tell someone you will call them that you should follow up on that or have someone else at least call to keep the customer informed. I've currently spent 3 weeks trying to order a door that according to the associate takes 3-4 weeks to deliver under normal circumstances.
In the meantime, I have a current door that I cannot use due to the problem that originally necessitated its replacement in the first place.
Got a call back from the manager I'd been dealing with. He went home sick Saturday, hence the no call Saturday. He ordered the door on a store account to make sure it went through without having to further inconvenience me. Said he's calling tomorrow to get a status and will give me a call.