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Damaged wood floors dilemma

Lurker here with a MMR question about damaged wood floors. A close friend of mine hosted a dinner party.  A guest brought his sister, whose shoes severely damaged the wood floors. No one noticed until after she left.  There is no way to cover up the damage and the repair is very expensive. The invited guest feels terrible but its unclear if his sister feels the same way.  Would you expect either one of them to do anything about the damage or the cost?  Would you ask them or just wait to see if they offer?

(Side note: there's never been a problem with shoes or high heels on the floor. I think this is the case of an inconsiderate guest who knowingly wore shoes with a nail sticking out of them.)

Re: Damaged wood floors dilemma

  • That sucks.  But if they've never had a problem with them before and didn't ask guests to avoid high heels, or take shoes off at the door, I don't think they should ask the guest to repair the floors.

    What makes you think she knowingly wore bad shoes to intentionally ruin their floors?

    image
  • Ditto Mrs. Felicity.  Plus I have a hard time imagining someone intentionally wore "bad" shoes to ruin the floors.

  • I would never expect the guest to pay or chip in for repair or replace.  I don't see how they would know the floor could be damaged - I personally would never think of ANY floor being damaged by my shoes. 

    With that said, I'd feel absolutely horrible, and I personally would have offered some type of assistance.

  • That's tough.  If they offered to pay, I would take it.  I don't think I would go after them for $$$, though.  I am about to shell out big cash to do my downstairs in hardwood.  I wouldn't have let people in (or had a party) where I let people kick around in heels/shoes.

     

     

  • imageMrs.Felicity:

    What makes you think she knowingly wore bad shoes to intentionally ruin their floors?

    The marks are really deep and its not possible someone could not know there was a nail sticking out.  I don't think she intentionally meant to ruin the floors but she had to have known about it and chose not to say/do anything.

  • LOL- don't let 'giraffes in heels' into the house!

  • Call your homeowners insurance. They should cover the cost of the repairs minus the deductible since your guest unknowingly damaged the floor.
  • My heels are always loosing the cap thing and I often times walk around on just a nail because it really doesn't bother me that much and I'm lazy about getting my shoes repaired. It would have never dawned on my that it could ruin the floors any more than a regular pair of heels. And I highly doubt that she realized she was ruining the floors. You said yourself that no one else noticed until after the party. I'm sure if she realized she definitely would have taken her shoes off.

     

  • imagechloek:

    LOL- don't let 'giraffes in heels' into the house!

    Hee hee!  It wasn't me, swear it!  I wear really high heels to her house all the time.  Mrs.DamagedFloors only wears heels because she's petite.  Never had a problem until now. 

  • how was it determined that it was her shoe? and how does someone get a nail stuck in a heel?
  • This actually happened to a friend of mine. She went to a party wearing some boots that had a worn out heel (the nail was protruding and she didn't realize it).

    The homeowner noticed tons of marks on his new pine flooring and yelled at her in front of all of the other guests. She cried and still talks about how horrible she felt. She was a recent college grad and there was no way she could repair his $25,000 floor.

    Here's something I read about heels on wood floors..."A 125-pound woman walking in high heels has an impact of 2,000 pounds per square inch. This is 20 - 40 times that of an elephant and 100 times greater than a pick-up truck. An exposed heel nail can exert up to 8,000 pounds per square inch. This kind of impact can dent any floor surface."

     

  • imagemmeogrossi:
    how was it determined that it was her shoe? and how does someone get a nail stuck in a heel?

    It was a dinner party and her chair was the only one with marks under it.  She was also the only one to hang her coat in a particular closet where the little marks led up to.  We think she lost the little plastic/rubber tip to her heel and usually there's a nail under it.

  • imagemmeogrossi:
    how was it determined that it was her shoe? and how does someone get a nail stuck in a heel?

    She's talking about the sharp piece that becomes exposed on a spike heel when the bottom of the heels starts to wear. It happens to me all the time, since I wear pointy heels all day at work.

  • imagegiraffeinheels:
    imageMrs.Felicity:

    What makes you think she knowingly wore bad shoes to intentionally ruin their floors?

    The marks are really deep and its not possible someone could not know there was a nail sticking out.  I don't think she intentionally meant to ruin the floors but she had to have known about it and chose not to say/do anything.

    My friend's g/f told me on NYE that  his kitchen and dining room floor were just destroyed during a  party that he had because of high heels.  I personally wore high heels to this party (as well as many other girls) and had no clue that this could or was happening at the time.  We also did not notice directly after the party...

    I'm positive the girl probably had no clue and it really could have been anything.  My friend in question said it was his own fault since he hadn't finished doing something to the floor and he is just going to redo/refinish it.  Which made sense to me....what kind of a floor (unless it is unfinished) would be destroyed by heels?  Even if a nail is sticking out? 

  • imageEmmaRain:

    This actually happened to a friend of mine. She went to a party wearing some boots that had a worn out heel (the nail was protruding and she didn't realize it).

    The homeowner noticed tons of marks on his new pine flooring and yelled at her in front of all of the other guests. She cried and still talks about how horrible she felt. She was a recent college grad and there was no way she could repair his $25,000 floor.

    Here's something I read about heels on wood floors..."A 125-pound woman walking in high heels has an impact of 2,000 pounds per square inch. This is 20 - 40 times that of an elephant and 100 times greater than a pick-up truck. An exposed heel nail can exert up to 8,000 pounds per square inch. This kind of impact can dent any floor surface."

     

     

    Okay that is awful - and you just answered my question below.  NO IDEA that heels exert that much pressure!  That is crazy!!  

    Plus I must add that I hate it when my nail becomes exposed.  The sound drives me crazy and I only wear them until I can get home and change!  

  • Oh, our wood floor would be destroyed by a nail in a spiked heel. Our dog scratched the floor with her nails playing tug-o-wore. So we put her down. Just kidding, we bought a rug.

    Tell the host- welcome to home ownership! If the guest got drunk and fell down the steps, he would be responsible for her medical bills. it sucks but its the home owners responsibility.

  • imageJessicaLee37:
    ....what kind of a floor (unless it is unfinished) would be destroyed by heels?  Even if a nail is sticking out? 

    I'm not sure the exact type of wood but its "finished."  Emma pointed out an interesting factoid.  Who knew?!  (Thanks for that tidbit Emma!)

  • imagegiraffeinheels:

    imageJessicaLee37:
    ....what kind of a floor (unless it is unfinished) would be destroyed by heels?  Even if a nail is sticking out? 

    I'm not sure the exact type of wood but its "finished."  Emma pointed out an interesting factoid.  Who knew?!  (Thanks for that tidbit Emma!)

    Yep, apparently we are all elephants when we wear pointy heels! Smile

  • Will homeowners insurance cover it?  It should since it was an accident minus the deductible.
  • Honestly, I would probably not have told the guest about this if she had no idea it was happening. If you noticed while she was at the party, I think it would have been fine to say something then.  To go back and say you ruined my floors isn't really appropriate in my opinion no matter how expensive.  I know it is expensive, but why would you want to make someone feel bad about something like this after the fact?  It is like you are looking for them to offer payment.
  • Yikes. I had no idea that hardwood floors were so susceptible to damage. I may become one of those tacky "take your shoes off at the door" homeowners when we close in April.
    image
  • Hmm, has anyone had (or heard of) anything like this happening with Pergo/laminate?  Maybe we will go with that even though I prefer the look of the real stuff. 
  • imageCamellia78:
    Hmm, has anyone had (or heard of) anything like this happening with Pergo/laminate?  Maybe we will go with that even though I prefer the look of the real stuff. 

    We have laminate in our dining (in the house we're renting). My parents, ILs, & sister have it throughout their entire houses. The only issue I've noticed at this house is that there are a few spots along the seams that have slightly bubbled due to water/humidity when we lost power for a week during Gustav. There aren't any scratches, otherwise, and we have 2 dogs. The laminate looks fine in the other houses, too. The benefit of wood is that it can be refinished if it gets scratched; however, it does seem more susceptible.

    image
  • My floors are finished birch wood, they could undertake two young boys for 7 years with barely a few scratches here and there.  One night, a coworker comes to a party with a damaged heel, and here is the result all over the floor!  This is too deep to go away with refinishing.  It is ruined!  I hope the insurance will cover it.
  • Zombie post!  @lazaroise - This post is almost SIX years old!  Feel free to start a new thread if you want to talk about a topic.  I hope your floors have a happy resolution.
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