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WWMMD-- New Furniture
H and I ordered a new bed with mattress and boxspring in October... It was supposed to be delivered 3 weeks ago. I called in a fews before the date it was supposed to be delivered because they had not called to confirm the date/time and the guy said oh it will be here by then. After a few days and the delivery date passing and not hearing anything I went into the store only to find that the furniture was delivered to their store in late November without the footboard. So they put in a request to find out where the footboard was. So they basically waited until after the delivery and me coming into the store to inquire about it to 1. tell me the footboard was missing 2. do anything to try to find the footboard when realistically they could have done both in November and not waited until mid December.
The furniture is now 3 weeks late and I still do not have a delivery date and the footboard has not been delivered to the store.
I've gotten to the point where I call them 2 times a week now to find out what is going on. So I guess this is more a vent than anything but what would you do?
I paid $1600 for the bed frame, mattress and boxspring including the $80 delivery charge. At the very least I am asking for the delivery charge back, but I'm tempted to call the store and let them know if I do not have furniture by Friday that I'll be disputing the charge with my credit card company. According the contract I signed they have 2 weeks past the delivery date to deliver or I can cancel the order. Should I go this route or let me credit card company fight it? Or should I just keep waiting it out hoping to get it at some point... Should I ask for more than the delivery charge back if I decide to wait?
Re: WWMMD-- New Furniture
I'd probably call them and let them know what an inconvenience it has been and tell them I'm going to write a review about the experience on Yelp and wherever else. If it still seemed like they didn't care, I'd keep asking for supervisors. If they still didn't care, I'd cancel the order with the contract. Maybe go to the Better Business Bureau if they refused to cancel the order. Disputing the charge with the CC company would probably be last step.
If that doesn't happen, I would tell them you want to cancel the order and have it refunded. Have your contract with you so that you can read to them if they try to give you any crap about it. I would expect the refund to show up in the next day or two- and if it diesn't, then go through your credit card.
UPDATE: I called them a few more times and they said all they can do is refund me the delivery fee ($79) and the manager pretty much acted like that was best deal ever because we got the delivery fee half price when we purchsed it so we're technically getting $160 service for free. I did request that I at least get the cost of the footboard refunded and he said they are not going to give me a piece of furniture for free or at a discount because it has not shipped yet.
And because this was apparently a "special order" I cannot cancel it. Even though the contract says they have two weeks after the delivery date to deliver it. They still do not know when it's going to be in, but did mention it might not be until the end of January. I am furious at this point.
Thanks for all the feedback!
After speaking with the manager again and him telling me I could drive to North Carolina and pick up the furniture if I was in that big of a hurry I decided to dispute the charge with my credit card company. Thankfully we paid this way and not cash/check!
We have the refund in our account. They do have 45 days to "challenge" it but I don't see how they could if I never received the item. H and I are waiting until the 45 days is up to search for a new bed.
I really would not have minded waiting a little longer if they would have provided better customer service and been apologetic about the whole thing.