Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Love Affair with Target Ending = Grocery Delivery Services
I do all my grocery shopping at Super Target - food and household goods. We have the RedCard, which gets us 5% cash back on everything and I used their Cartwheel coupon program.
Today, I had a horrendous customer service experience with the Returns department for an online purchase. It's a long story, but the brief version is that the 2 drapery rods I bought online came smashed and they cannot be returned in-store, the Target website sucks and won't let me print UPS return labels and the 3 reps and a manager I spoke with at Target Returns said that if I cannot return the items I will be charged for the two rod replacements they sent me and the old ones.
Never mind that last year my DH and I spent $$$ at Target and these are drapery rods costing $32 a piece. The peeps at Target Returns are sticking to, "It's our policy and procedure." And, I'm like, "I get that. I'm happy to follow in line on this BUT YOUR WEBSITE DOESN'T WORK! You have no idea when it will be fixed. You won't permit me to return these in-store and you have NO OTHER viable options." Yes, this is exactly what happened. Then, Manager Mike suggested they send UPS to my home to give me the return labels and take the boxes of drapery rods. I asked Manager Mike, "When would this be?" Mike didn't know. So basically, I, a SAHM of three little kids under 5 years of age need to sit at home and wait for UPS to show up for the next few days??? Nope. Not happening. I have errands. Doc visits. Church. Activities and family stuff - ain't gonna sit by the door waiting for UPS to come and rescue me from a problem Target started in the first place.
The intrinsic lesson here for MM is: Don't buy online with Target if it's a large or oddly shaped item that could come broken. Returning it will be a PITA.
So now, on principle, I'm looking into other grocery options thus ending my love affair with Target and my RedCard (and Cartwheel and our pharmacy there). I also have come to realize that looking to a strict grocery delivery company would help me save money because I wouldn't also be visiting the home décor, kids' clothing, and other truly unneeded things departments I do buy whenever I visit Target.
Anyone here do grocery delivery services?
There's one here where I am, which has a $5 delivery fee and delivers 7 days a week. DH wonders if there's additional cost premium built into the grocery and household goods' prices. Anyone know?
Even if there is, if you use a grocery service, you save time, right?
I have to block an hour AT MINIMUM to go grocery shopping to Target. That doesn't include drive or unloading times, or walking in the parking lot times. It's an hour minimum in the store. Plus, there the cost of gas there and back several times each week - it's a small cost as we are pretty close.
Re: Love Affair with Target Ending = Grocery Delivery Services
From a MM/practical perspective I probably wouldn't let that stop me from using Target. I'm pretty good about not getting tempted by the fun stuff, though. Food itself is my biggest temptation! I might go to a different Target for a while, but turnover in those stores is huge and you might have just had bad luck with who was working that day.
Pea pod by Stop and Shop is pretty popular around here, but my only friends who use it are much better off than me so I just assume it's pricy. Definitely no shame, however, if it makes your life easier and you can afford it.
In fact we do...they are more expensive than Target. When we moved to where I am in the Summer of 2012, I began shopping at one of the local chain stores. Then, I realized my grocery bills were quite higher than what I was accustomed to in our previous city in another state. So, I tried Target and found the prices to be more in line with what I wanted to spend.
Also, at Target I get 5% cash back on everything - even food - using my Target CC (RedCard).
I will check out Amazon Prime too for groceries - I have Prime already.
Oh, this whole thing transpired via phone with the Returns Customer Service department. Not in-store. The problem is, that they are rigid when it comes to how they want things returned. The receipts that come in your shipments for online shopping all have codes on them to let the in-store people know not to accept a certain item for return. I'm okay with that; I understand. They have to organize themselves somehow.
It's just that all the services Target has for returns to be shipped BACK to them are down and not working, yet they would make no exceptions to their policies and procedures despite it being THEIR problem. Basically, they are standing behind a return policy/procedure that has faulty workings and components and they want the customer (me) to just deal with it.
Oh, this whole thing transpired via phone with the Returns Customer Service department. Not in-store. The problem is, that they are rigid when it comes to how they want things returned. The receipts that come in your shipments for online shopping all have codes on them to let the in-store people know not to accept a certain item for return. I'm okay with that; I understand. They have to organize themselves somehow.
It's just that all the services Target has for returns to be shipped BACK to them are down and not working, yet they would make no exceptions to their policies and procedures despite it being THEIR problem. Basically, they are standing behind a return policy/procedure that has faulty workings and components and they want the customer (me) to just deal with it.
I gotcha. Yeah, that's pretty infuriating!Update: I contacted Target Customer Service via email and wrote them about what occurred, with specifics. The email form even asks you to leave a phone number for them to call you. They didn't call, but I did get an email back with an apology and that I can just throw away the two busted drapery rods and not worry about being charged for them. They apologized for the way things had been handled.
I am happy with it. Anyway, just wanted to share.