Money Matters
kelley198721
member
Charter cable sucks. I don't know what to do here
Let me explain. In December 2012, I moved into a three bedroom, three bath apartment. Each bedroom had individual leases. I signed up for Charter cable because I wanted a DVR. In January 2014, I moved out of the apartment. The month before I moved out, I canceled my account and returned the equipment. Everything was fine.
Until sometime last year, I started getting emails from Charter saying my account balance was $20 something. This happened several times. I called each time to tell them that I DID NOT live there anymore and to close my account. I was nice each time. The person I spoke with was nice and promised to do so.
But apparently they didn't. I got an email again this morning saying I now owed $37 something. I am getting pissed. I don't want them to report this to collections especially when I'm not even a customer anymore and haven't been for a long time!!
What is my next step here?
Re: Charter cable sucks. I don't know what to do here
In summary, I agree that they are an awful company. However, I'd just pay the $37 to save my credit. Go in person to make sure it's properly applied to your account
Have them provide you with paper work to show what the original $20 was for. Like PP said, maybe they hadn't billed you for all services up until the date you cancelled the service. Then once you can confirm the billing, it is went beyond the date you cancelled your service & turned in your equipment then starts the next step. If you have any paperwork to show when you turned in your equipment you can provide them with a copy so that they can adjust your account.