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Quotes?
We are getting some work done to re-gravel our driveway, extend our parking pad/driveway down to where the new shed/garage will go and also excavate the location of where the base of the shed will be.
We met with two companies/guys to discuss the scope of the work. One got back to us with his quote within 4 days of our meeting. The second guy has yet to provide his quote and has not responded to my DH's calls to his cell phone - it's been eight days (including Easter weekend) since we met him here.
Now, this was just a holiday weekend, and these guys are also farmers, and many are into field work in the area too. But, at what point do you just go with the quote you got and cut the other guy loose due to a slow/non-response?
In your opinion, what is a reasonable amount of time to make a customer wait for a quote?
Re: Quotes?
It is just crazy to me when businesses ignore potential customers. Yet, you see it all the time. I'd also want at least one other quote for comparison. I think a week is a long enough time. Especially to not even call back with a, "Sorry! I don't have it yet. Excuse, excuse. I'll get it to you later this week." Or something.
It wouldn't hurt to keep trying to get the quote. But, in the meantime, I'd be calling a third or fourth company to get another one.
Slightly OT but on the topic of contractors not returning calls, when DH and I bought our house we did a ton of updates right away, and we were completely in over our heads (young & naive). We were desperate for help with installing baseboards (we didn't have the tools or know-how to do it, or the patience - we were already months into what we thought would be a 2-week remodel....hahaha). So my dad suggested we call a personal contact of his who was a contractor and actually had remodeled my childhood bedroom many years ago. So we called, played phone tag, told him I'm so-and-so's daughter who just bought a house in hometown and am desperate for help. He responded with a couple short & flighty calls saying he was driving and he'll call me back. He never called me back. It turns out he was running for state government at that time, which I understand that he was busy with that, but at least have the courtesy to tell me he can't help us! Instead he strung us along saying he'd call back, and we wasted a couple weeks of project time. We were practically ready to fling money at him, and he couldn't call us back. You can be sure who didn't get our vote! And I'm still irritated about it