May 2009 Weddings
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Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
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Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Advice?
I still don't have my wedding pics and I'm starting to freak out! She ignored several of my emails and DH's calls only to tell us that she had a "hectic" month in June and would send them ASAP. That was a month ago!
Now she won't respond to us at all. I email her once a week and DH calls at least twice, and still nothing!
DH's mom even called and tried to pretend she just saw her add and was looking for a quote. She hasn't called her back in a week!
I just don't know what to do at this point. She is paid in full (has been since 2 weeks before the wedding). She's told us twice that she would absolutely send them and still nothing... WWYD???
Re: Advice?
I would mail her a letter, telling her that if she doesn't respond by a certain date that you will be filing a claim against her in small claims court (I assume it was under $5K? I think that's the limit for SC in Cali). She'll probably respond right away - make sure to give her a valid phone number or two where she can reach you or someone else who knows the situation. If she doesn't, I would go ahead and file the claim. It's really the only way you can force her to either get in touch with you or get your money and/or photos.
Alternatively - Is she with the BBB of CA? If so, I would try contacting them first, before sending her a letter. They might be able to help you, too.
I really hope you can get a hold of her!!
She might be on vacation. Does she have an availability calender on her website saying when she is booked?
Can you drop by in person at her office?
I think photographers are really busy during the summer. Our albums were supposed to be done 4-6 weeks after I ordered them on June 6th and he has even started ours yet.
TTC #1 since 08/11 IUI#2 = BFP!
I would go see her and ask where the photos are. Technology can sometimes be unreliable and can lead to excuses; walking up to someone can usually not be denied.
If this doesn't work, see Rock's response.
Good Luck!
I am totally kicking myself right now! There is no mention of a timeline in our contract. That's why I waited 6 weeks before even asking. Now its been 10 weeks and still nothing.
At the 6 week mark she said she needed one more week. Then at the 8 week mark she said she would send them that Friday. It has now been 2 weeks since then and still nothing!
I totally get that she could be busy, but I haven't seen ONE picture from our wedding. Not one! It just seems like she would send something, just to get us off her back for a while.
She doesn't have an office, its just run out of her home and I don't have her address since we did everything online through email and paypal!
I just don't know what to do anymore!! Thanks for your advice, I guess I'm just stuck until she sends us something...
Oh good! There ya go - file a claim with PayPal - it will work! They will have all of her personal information, including her address and phone number, and they can surely at least get things moving for you. Go on the website and file a claim using your transaction number(s) on your payment receipt(s). They should definitely be able to provide you with some information... especially if she's done/doing this to anyone else right now.
Everyone's advice is good.
I justed wanted to say I hope you get them and they are worth the wait!!
Thanks! I didn't know you can do that! I'm going to file right now!!
That's got to be really frustrating to not see any pictures! That sucks!
You could find her house. Search for her address by her name or phone number with whitepages.com or something similar. Is her address on her website or contract or paypal paperwork?
Have local knotties used her at all?
TTC #1 since 08/11 IUI#2 = BFP!
i'm so sorry to hear about what happened. i would go to the shop, if there's still nothing i would send a registered letter to her.
i would also keep track of all attempts to call/email/send letters etc. also see about contacting the Better business bureau if this continues another by middle of next week..