Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Customer Service Vent
On Sept 4 I went to the bank and ordered new cheques with my married name on them (so far I was just using the joint account cheques DH and I got when we bought our house a few months before getting married). She changed the name, checked the address on the cheque was current, said I would get the cheques in the mail in 2-3 days and sent me happily on my way.
Last week on the 14th of Sept, I saw a charge of $25.88 in my bank account for Cheques. Uhh noo... My Infinity account used to include cheques. I complained online and they said that the Infinity account does not include cheques. So why didn't the teller tell me when I ordered them?? YEESH $25.88 for 50 cheques seems a bit much huh???
We still had not received the cheques either, so Friday DH phones the bank. Apparently the $25.88 was the least of our worries, because the cheques actually got mailed to our old apartment! WTF? The cheques have the new address, TD has sent us so many things at our new address, the mortgage on our HOUSE is the new address, lol, so how did they send the cheques to the old address????
The person on the phone managed to re-order cheques to the new address (for free, I might add), and put an alert on the cheque numbers, but I still need to go to the original bank to reverse the $25.88 charge.
That teller made two huge mistakes!! Not telling me it would be $25.88 and then sending the cheques somewhere else! argh.
Re: Customer Service Vent
It's just all the more frustrating because if an engineer kept making stupid mistakes like these, there would be a lot more problems in the world. Can't a company that makes a profit due to their customer service fix their system when this happens to person 1 instead of probably happening to 100 people per year? argh.
You know, I happen to know a woman who works as a loan officer at the TD bank. She is the single most bone headed, financially irresponsible, totally out to lunch person I know. Seriously. She has NO experience in the financial industry, and used to work as a postal truck driver for Canada Post. She's beyond flaky. When I heard that they hired her for a job like that, DH and I promptly took all of our business out of the TD bank. The obviously have very loose hiring practices. I have no clue how she got that job.
And you're right. If people in other industries and businesses made the same type of inexcusable errors, we'd all be in big trouble.