Have you ever done an online order with Old Navy/Gap?

daves_sweetpea · December 2009

I did an order on Black Friday. My account says "in process." Nothing else, not backordered, not out of stock, nothing. Are they that busy that they haven't even touched my order? Are they just like this? I'm starting to wonder if I'm being pushed to the bottom of the list b/c I did free shipping. Grr! I emailed them so we'll see.

jerseygirl81 · December 2009

I've ordered from ON a few times and never had that problem. Can you call to see what's going on?

SRH51708 · December 2009

If I remember correctly I received my latest order and it still said "in process"online.

kyfirewife · December 2009

I ordered from them online a couple of weeks ago. Don't remember any problems like that, but I also don't remember how long it took to process. Maybe they're just backed up?

daves_sweetpea · December 2009

I sent an email to customer service. I could call but I really don't want to sit on the phone. I'll call if I don't get a message in a few days. I ordered two winter coats and I want them now that the temp has dropped!

hav2run · December 2009

Did you get the free shipping? I saw something when I placed my order that said 10 business days before shipping, or something to that effect. My email from them says 7 business days. Every time I get free shipping from ON, I can bet that it will be over two weeks before I see it. I placed an order on BF, and mine still says in process too. Irritating!

stillwaiting12 · December 2009

I order from Old Navy ALL the time! I have never had an issue and I normally receive my order pretty quickly, like within a week or so. I have done free shipping in the past and never had a delay. I am going to bet that the reason it's being held up a bit is because they probably received a ton of orders on BF and they are just behind. I wouldn't worry about it.

daves_sweetpea · December 2009

Yes I did the BF free shipping, I bet that's why it's so slow.

daves_sweetpea · December 2009

Hmmm, this isn't quite the same as my account info.  So I could get it anytime between now and nest Friday I guess.  Supposedly they've mailed/shipped my package.

Dear Jennifer,

Thank you for your inquiry regarding your recent order, #XXXX. Your 
order has been processed for shipment and you can expect to receive it 
within 5-10 business days from your order date. 

If we may be of further assistance, please contact us at 
custserv@oldnavy.com or by calling 1-800-OLD-NAVY.

Sincerely,

Elizabeth
Customer Service Consultant

PS, sorry for the funky formatting

h20goalie · December 2009

I did the same thing! I ordered mine late on BF and mine still says in process. I am hoping it does not take to long. I want to wear the few things i ordered! I will have to place another order after the holidays since i wear talls and they were out of every style that i likes in less it was a size 2 or 4.

h20goalie · December 2009

I just checked and my items are shipped and i should get them tomorrow!

Have you ever done an online order with Old Navy/Gap?

Re: Have you ever done an online order with Old Navy/Gap?

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