Help with a vendor complaint

mrs.dilligaf · February 2010

Can someone refresh my memory. I know vendors are allowed to respond, but what do we do when there is a bad post? Case in point:

http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_ohio-cincinnati_update-wendys-bridal

That's after this one:

http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_ohio-cincinnati_wendys-rant

So do I delete? I know the rule:

Please keep in mind that The Knot Message Boards are not to be used for posting complaints and defamatory comments about vendors. All defamatory posts are subject to removal at The Knot's sole discretion. We are concerned that you be treated fairly and that other brides are warned of any bad apples in this business.You have the option of contacting the vendor directly, or if an official complaint is appropriate, you may contact the Better Business Bureau at www.bbb.org.

I guess delete it?

LittleSweetie · February 2010

I would leave it. Her account, though animated, is factual. Not an "I heard that xyz vendor did..." bash - this actually happened to her.

If the vendor wants to respond, they can go through The Knot.

navybaby1113 · February 2010

I wouldn't actually consider that defamation. She seemed to have stuck to the facts in her post.

kaesha · February 2010

I don't think it's a bash - she's not overly emotional and there's no name calling.

mrs.dilligaf · February 2010

Thanks. My board is usually so easy and drama free, this threw me a little.

danieliza1127 · February 2010

The vendors themselves are only allowed to respond through Annie. They would have to e-mail her with their response and then she posts it on the board.

Help with a vendor complaint

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