Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
What a day for customer service! VENT!
This may not be very surprising to some of you who had issues with DBs, but I just wanted to vent...the Pier One story at the bottom is even better though!
Earlier this week my mom stopped into David's Bridal to order our bridesmaid dresses for my older sister's wedding. We had everything picked out from the dress to the shoes to the accessories for about 3 months now and we were waiting until closer to the wedding to order. My mom had to wait about 15 minutes before even being acknowledged, and then was told that they couldn't find any of our information. The guy helping her kept saying he was looking for it, but helped 5 other customers while she stood there waiting. He even said he would look through the book while he took a phone order, and then right in front of her took the phone order while the book sat next to him untouched. Annoyed my mom finally left without buying the dress. The guy at DB called my sister and kept referring to my mom as "some lady" on the phone, "Some lady...she seemed upset". Totally disrespectful the way he was saying it. My sister called and talked to a manager who was helpful and apologetic, but still couldn't find our information. I could not for the life of me remember which dress size I needed so I had to drive to DBs yesterday, an hour each way, to try the dress on again to find my size.
I scheduled an appointment for 3:30 yesterday, we got there on time, checked in and stood around for 20 minutes, until I finally asked the lady at the front desk if our consultant was coming, she went back to talk to her and came back up and told me "she heard the pages, she will be right up." Another 10 minutes go by, 30 minutes past our appointment, so I go up to the checkout desk and ask if the manager that my sister spoke with was there. I was told no but the lady I asked was the manager in charge that day. I explained the situation, why we were there, and that we had been waiting a half hour for our consultant. She was helpful and went back to get our consultant, who told her "Oh I couldn't hear the pages over the music!" Lie. She already told the other lady she heard the pages, and maybe get your ears checked lady. So the manager takes us back to a room, our consultant goes to "grab our dresess" but really goes back to helping another bride right in front of us, who had 2 consultants...so finally the manager comes back with our dresses. After that, the manager stayed and helped us the entire time, she was finally someone helpful to us! Finally we get everything figured out and ordered, and the manager gave us 15% off the dresses and 10% off accessories, which was very nice. It was so frustrating though! We worked with Davids for my wedding with no problem, but then again I read many a horror stories just like this one.
After DB we decided to run across the street to Pier One. My mom and sister and I split up in the store, and as I was walking by the cash register and my mom was one aisle over from the cash register on the other side, the cashier asked my mom how she was doing, in which my mom answered "Fine, thank you". Short and sweet, not rude at all. The cashier then turns my direction, without realizing I was there, and makes a face and sticks her tounge out at my Mom! I kinda laughed because, omg, how immature are you lady? Stick your tounge out!? Honestly?? As I walked by I told her it's probably not good customer service to stick your tounge out at customers, and then asked another employee to speak with a manager. I was quiet and polite about it, but I felt like the manager should know how rediculous it was. I mean really...I was so annoyed at the fact that she would say/do anything, but sticking her tounge out...is she 12??
Anyway, we left there without buying anything, I told my mom we would go to the other one in town if we wanted anything! Lol! Ugh, what a day!!
Re: What a day for customer service! VENT!
I did notice when we were working with DB for my wedding that they always put brides first even if it means leaving BMs to fend for themselves.
When we were there we had seperate appts for my 2 girls and they gave them 1 room then as soon as one stepped out and the other was about to go in they said "we need this room for a bride." We had to wait for another one to open up and just took it without asking.
I'm so sorry that happened to you. David's Bridal has left a poor taste in my mouth as well, and I wish I would have gone elsewhere. If you want to read the weddingwire account of my battles with DB, see here:
http://www.weddingwire.com/reviews/davids-bridal-vernon-hills/610f1cc76b6992cb.html
(I'm kwolak, the first reviewer.)
Pier One, though, truly shocks me. That was uncalled for, and I I give you props - I would have been angry enough to say something to the associate. Way to keep your cool!
We went through DB for my bm dresses but, I'll be honest, I went in knowing how awful they could be and was an absolute b!tch to them (to the point where I embarrassed my very opinionated and not-embarrassed-to-show-it SIL). I walked in like I owned the store, walked through and chose dresses, told someone I needed a dressing room and away we went. I didn't deal with any of the consultants. It was pretty seamless for us, but like I said, I really didn't give them a chance to make it difficult.
Sorry your experience was so bad, but it looks like it saved you all some $$! The pier1 thing is ridiculous and I'm really glad you spoke to a manager. How immature could that woman be? If she was feeling crabby she shouldn't have even started talking to your mom!
pinterest
I think a lot of the issues with DB has to do with commission. My mom worked there in alterations about 10 years ago and hated it. The ladies in alterations are treated like they're in a sweatshop- they are given SO many dresses and have virtually no time to alter them. The sales women are supposed to make something like $10,000 per month in sales of bridal gowns. That doesn't sound like a whole lot, but when they're running their $99 gown sale and all the girls are coming in to look at $99 gowns- they would have to sell 100 dresses. So... I think that causes a lot of the issues. The consultants are worried about the price tag and making a sale- and they have every right to be because if they don't make their quota they could be out of a job. I'm not saying it's right by any means, I'm just saying I think this causes a lot of their issues. They're a large company, and when you go that route you get cheap dresses and cheap service. Sticking with the smaller bridal salons will make you pay a bit more but get better service.
I actually found your P1 story kind of funny, only cause I used to work there. There were some days I felt like that girl, but I would have never stuck my tongue out at someone!! Oh, and P1 requires their associates to greet every single person that comes in the store- I used to get in trouble for not saying hello to people. That girl must have been having a rough retail day.
*Swoon*
Do you have the most beautifully decorated house ever???? I don't think i could handle working there. Too much beautiful stuff!
Uh, no lol! Although I've tried to make it very homey for being a rental and all. I worked there before DH and I moved in together and most of what I purchased were accessories- I had bags of accessory items stored and waiting for our future dwelling. The whole time I worked there I would mentally "decorate" our rooms. DH thought I was a little crazy when we finally did move in together. The only furniture we have from there is our bedroom set.