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Restaurant service . . .
J and I have a new obsession. That obsession is not cooking and eating eat in Chinatown instead. It's 15 minute subway ride from our apartment so it's almost too easy. Last night we had soup dumplings for the first time - fan-freaking-tastic.
However, when we were researching where to go on yelp, we kept coming across reviews that said the restaurant had really bad service. But when we went, we didn't think it was that bad. The waiters certainly weren't friendly but they were quick, efficient, and our food was piping hot when it came out. So J and I were were wondering what these people were expecting. If I'm out at a fancy dinner, I want upscale service but for $5 dumplings? I'm pretty easy to please.
Do you expect different levels of service from different places? Or do you expect the same level from every where you go? I see this a lot in retail in NYC. I was at CVS looking for make-up and some fancy lady was asking the clerk questions like we were at the make-up counter at Bloomingdales. Seemed crazy, but maybe it's just me.
Re: Restaurant service . . .
There is no excuse for rude servers...BUT I don't expect super-duper service at a bargain restaurant. Now, when we're paying $50+ each for dinner, I expect some attentive, well groomed, clean, and knowledgeable servers.
I've found that a lot of the comment posts about restaurants (yelp/citysearch/google) are either from the "sheep" that like it b/c it is cool or from the people that are never happy anywhere. The complainers always come out of the woodwork to bash a place.
TTC #1 13 cycles, CP 6/09, TTC #2 1 cycle
CDing, EP'd for 13 months for #1, BFing for #2
Pregnancy Hypertension - inductions at 39w, I grow big babies: DD was 9 pounds 1 ounce 22 inches, DS was 11 pounds even 22 inches - both vaginal deliveries
I expect service, wherever I go, to be decent or above average. I see people far too often that are so obviously miserable in their situation but you know what? I didn't make you be a waiter, or a cashier, or a service tech and you damn sure aren't going to get anywhere better in life with that huge chip on your shoulder about it.
I get peeved when people half-ass their jobs. It bugs me to no end. As far as restaraunts go, I tip by the service. That is a clear indicator to me of what I thought of them.
ETA: With that said, any time anyone goes above and beyond, I make sure to write letters to owners, managers, corporate, etc.
Just recently my brother went on a trip to St. Louis to surprise his girlfriend for her birthday. I needed a cake to be delivered to the hotel so that he could use that as part of the surprise. The desk clerk was so friendly and so willing to help me by calling the local bakery and arranging everything that not only did I thank her a zillion times but I also wrote to let her manager know how kind she was.
Ugh, you are so right about this. This is like a hobby in NYC.
I expect decent customer service no matter where I am. They don't have to necessarily go above and beyond to satisfy me just give me good service. For example, I don't expect the fast food DT person to fall all over themselves to please me but I do expect them to pay attention to me when I hand them my money and not their buddies or to say thank you when they give me my order rather than just thrust the food at me.
I do agree though that it is easier to complain and a lot of the complainers won't be happy with any kind of service they got.
I expect service depending on wherever I am... Obviously, nicer service in nicer joints... or should I say more attention...
I will make myself known if I'm not getting 'serviced'...
(hm, that truly wasn't how I meant it to sound, but... whatever!)
Bahahahahaha . . . I'm 11.
Karrey I am with you.
IF I get great service I make it known to their boss/manager whoever so that they get recognized! Ijust did this last week with a fab trip I ahd to bed bath and beyond of all places. Everyone was sooo rad and sooo helpful that I called and spoke with the store manager. I love great service.
This. 100%.
Thritto. And ditto Karrey. At restaurant's, your tip is dependent on how good the service is.
I expect different levels at different places, but I expect the same general service at all -- getting food in a timely manner and it being warm, and my drink being refilled if it's empty. At a place like you're talking about, I would love the service you got. I do have to say though, when the waiter/waitress is polite and talks to us, I always tip better. I feel it's going above the job requirements and should be rewarded -- unless the person is creepy and too talkative/interrupting us, then I'm just annoyed.