So I talked to Bell about my billing issue

Sammy-Mae · June 2010

I basically was told by the mechanical voice that I am an idiot. lol. I was told that there was a number I had to enter. Would be nice to enter the number if it was actually on my bill. So after being told by "Emily" that I didn't understand the concept of numerical values I was passed onto an actual person.

After explaining my predicament about not recieving my bills on time he told me that he couldn't do anything and wanted me to sign up for online billing. He told me where to look on my bill for a 14 digit code to access my online billing. I said,"huh, we have a problem. I don't have that number."

"Yes you do, it's right below your account number."

"Okay but right below my account number it says '14 digit code to access online/tele banking' The only other number at the top of the page is the page number."

"Are you on page 1?"

"well if the thing that says Page 1 of 8 actually does mean I am on page 1...then yes"

"WTF!?" He actually said the letters not the words "there is something going on with your bill. I will have to call you back after I figure this out."

I was actually laughing by the end of the phone call. He was trying to blame Canada Post but considering there are other random issues with my bill he was going to speak to a manager and "heads would roll" a little dramatic and all said with an Indian accent but hilarious.

stewiegriffin · June 2010

I hope you do get a call back! You could always sign up for epost. Then all you need is the account number. That's how we get ours...now if only I could remember to pay it on time

Kriz_b · June 2010

good luck getting everything figured out!! I figured they would blame canada post. When I was working there that's what we were essentially told to do. "the date on the bill is when they get mailed out, if they aren't getting it then it's something with their mail carrier." I kid you not. good luck.

Jen&Joe06 · June 2010

I am secretly hoping Emily calls you back.

So I talked to Bell about my billing issue

Re: So I talked to Bell about my billing issue

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