North Carolina Nesties
Dear Community,

Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.

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Calling customer service

Does anyone else hate when you call a company and their phone tree makes you talk to it?  I never get to the correct place.  I don't know why I try every time instead of just pressing 0.  I guess I'm an optimist.  Stupid TWC.

Re: Calling customer service

  • Yes, that is super annoying.  I always talk at the wrong time so they always ask the question 7,000 times.  One company I called had 0 put you at the very beginning of the menu!  I was sooo sooo annoyed!
  • Yes, it bugs me too. That's why I love this site.

    Either that or I start slowly chanting, "Operator...representative..." One of those two key words usualy works.

  • I like it when it has voice recognition software. Usually I just start cursing at it and it brings me to customer service.
  • Laud--you are really a wealth of information.  Thank you for this little piece of gold!!

    My peeve about calling customer service is when they have you punch in your account number "to better serve you" and then, once you finally do reach someone, 9 times out of 10 the first thing they ask you is "what is your account number?"  Because remembering 20 different 10 digit account numbers is what I do at home for fun, right?  Why did you have me enter it if you need me to repeat it??

  • imageterpbrideinnc:
    I like it when it has voice recognition software. Usually I just start cursing at it and it brings me to customer service.

    LMAO.  That's great, that's just great... That got me smiling after that annoying call.  Thanks!

  • I know how you feel. For work I deal with insurances all day long.. and all of them are like that. You can never actually talk to a real person
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  • OOh yeah! It is sooo annoying. I tried to call the social security office and everytime I would say my answer it would not understand me. And of course it did not have to where you can push a number for your answer either. I spent 30 minutes trying to get in touch with a representative, and then they couldn't even answer my question!

     

     

  • Depending on what I am trying to do I do not mind a voice system. Usually I find it annoying though.
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