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WWYD? Lost and then found wedding band - clicky poll
After over a year of debating I finally decided to have my e-ring and wedding band soddered together. I took them to the local jeweler (small, family owned, recommended by a friend of a friend) where we had also bought both of our wedding bands. They outsource for soddering, cleaning, dipping, etc.
We drop them off on a Tuesday and they tell us the ring will be ready by Friday. Friday rolls around and I call to see if it's in. The lady gets sassy with me and says the shipment doesn't arrive until 3 and that they'll call us when it's in. I don't hear anything so I call Saturday morning and the owner answers. Apparently they don't know where my wedding band is -- say what?!?! The outsourced jeweler has my e-ring but says the wedding band was not with the shipment and nowhere to be found. Well thanks for telling me this sooner. I'm beside myself b/c this is the wedding band Jordan gave me on our wedding day at our ceremony. Sentimental value here! The owner is nothing but nice to us, apologizing profusely, telling us this has never happened. The owner asks if we wouldn't mind waiting a few days to see if it turns up. We agree to wait until the following Wednesday and if it doesn't turn up he'll order me the exact same wedding band as a replacement
Wednesday comes around, no ring, so we proceed with the replacement one. On Friday, we pick up my e-ring and new wedding band soddered together. No charge for anything needless to say. This all happened about 3 or 4 weeks ago. After we got it back we also took my e-ring to a different jeweler and had them look at the laser inscribed number (thanks Mary and Rob for the advice!!) to make sure they didn't swap out the diamonds. Which they did not.
2 days ago they call Jordan and leave him a message saying they found my original wedding band. I'm ecstatic and can't wait to pick up my wedding band! Jordan calls them back and they say we have 2 options - one being we bring my soddered rings back and they detach the replacement band and sodder my original one back to the e-ring or two we just leave them as is and they'll re-sell my original. What? You can't sell my wedding band that I was married with like it means nothing! The loss of my ring was your fault, yes I know it was an accident, but I should be compensated for it.
A part of me wants to go in there and demand my ring back, well I need to learn how to grow a pair first. And another part of me just wants to be done with them and just let it be since I have a replacement. I really don't want them to re-sodder and have a chance of them losing my rings again. I know there are more important things in life, but this is just really irking me. So, WWYD?
And holy long post -- sorry about that, oatmeal chocolate cookies for all!
[Poll]
Re: WWYD? Lost and then found wedding band - clicky poll
I would get my original ring back. But like you I'd have a hard time trusting again after such a major screw up before.
Is there a way to just deal with the owner instead of the mean lady? I'm sure the owner would do everything in his power to make sure it doesn't happen again.
Since you're wedding band is very important to you, I would try to get it back. Like the pp said, I would try to talk to someone as high up as you can about this situation. It can't hurt to try, but in the end, you may end up having to exchange it.
~Planning Bio ~ Married Bio ~ Blissful In Michigan~
I would demand the wedding band back - at no charge in compensation for their major error. If they want a customer for life, they should step up to the plate and try to work with you to make you happy. Hopefully they realize that bad word of mouth travels faster and farther than good news. Although, like Katie said, it unlikely that this will happen (**fingers crossed** for you!) and you should swap the new for the original band and then take your business elsewhere.
Good luck and **hugs**!!
I agree with this. I also don't really understand why you would want both wedding bands, other than the hassle of unsoldering & resoldering. Other than the initial woman's attitude, I think it sounds like they did the best they could to make it up to you. Some companies may not have even called to tell you they found your original. You would have never known if they just sold that to someone else, you know? I guess I would probably stick with this jeweler because you know if they make a mistake, they'll fix it. Just my 2 cents.
ETA: It does sound like a very frustrating ordeal though! I'm glad they found your original!