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Huge fuzzballs while steam cleaning...
So we recently got a bissell healthy home 66Q4 steam cleaner and I tried it out for the first time last night after having DH do a quadruple vaccum with the dyson dc25 ball animal vaccuum. I followed behind him and steam cleaned the carpets with the bissell and while I was doing that these large clumps of hair/carpet fibers were forming all over the place. They were anywhere from quarter size to ping pong ball sized. I'm assuming that isn't normal?
That leads me to believe that the vaccuum is not picking up all that it should be. I haven't really been happy with the dyson since we bought it 3 months ago and I think I'm the only person on the face of the earth who feels that way. We have a golden retriever and dark green carpet so I can easily see when it's not picking up the hair, sometimes it takes 5 or 6 passes over the same spot to get it all. This issue with the steam cleaner seems to prove what I was thinking before. What are your thoughts??
Re: Huge fuzzballs while steam cleaning...
I would contact Dyson first before you give up on your vacuum. Mine could suck the paint off the wall its suction is so strong. It could be that it's sucking up loose fibers from deep in the carpet and bringing them to the surface (it's totally normal to have loose fibers in carpet BTW) and then the steam is clumping them together. I'm not sure. I'd start out calling Dyson about your concerns with it's suction and then follow up with a call to Bissell about the clumps the machine is leaving behind.
Dyson is VERY good about honoring their warranty even if you haven't registered your machine. They don't need a receipt or anything, just the model and serial numbers. They'll listen to you, diagnose your problem and then tell you how to fix it, which includes sending you the replacement parts at no cost to you. Yes you have to do the work of fixing and changing out the parts yourself but they give you step by step instructions to do it. There are no "certified" Dyson repair places so anyone who advertises being certified is lying and taking the machine in to them could void the warranty.