So I rented a dress from that maternity rental store for the wedding last week. They send you a prepaid shipping envelope to send it back, so I did. Well, it was returned to me with postage of 80c due. Fine, no problem, it was only 80 cents, so I stuck two stamps on and sent it back.
I got an e-mail from their customer service, apologizing for me having to add extra postage and thanking me for doing so. They refunded my credit card the 80 cents and gave me a $50 gift card for my kindness!!! That was above and beyond what they needed to do! So, I used it to rent a dress for my shower this weekend and if it doesn't fit or look good, I'm not out any money!!
Re: Awesome customer service
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