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Question-pollish.Re: your DR.
I forgot to call a patient back yesterday to give her a few details regarding the procedure she is having Wed. I admit i've been SUPER scatter brained this week. I've been busier than normal, and I juggle a lot of things at work. Not an excuse, but it's the truth.
So, I called her first thing this morning and apologized for not calling her back yesterday. She said, "Yeah, I was wondering if you were going to call."
I felt bad. I woke up thinking, Oh shiz, I didn't call that patient back yesterday before I left
I felt like she was aggravated at me. the details were not life or death, and her procedure is not until Wed, and pre-op is Tuesday.
If the your Dr office forgets to call you back, do you prefer they apologize for their error, or just ignore that fact completely and tell you what you needed to know?
I feel like I should acknowledge my error, and then go on with what I need to tell her.
Re: Question-pollish.Re: your DR.
We are human. Sometimes things slip through or we get too busy and can't call people back. If they can't understand that, well, then, it's on them, not you.
I think it is pretty standard if you said you would call back that afternoon, the next morning is still safe, especially if she didn't need the info right that second.
Also, if you didn't call back and I really wanted the information, I would pick up the phone and call you.
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I thought the same thing. I think she is just anxious, so I try to keep that in mind.
I hardly EVER have a doctor's office call me when they are scheduled to. As a patient, yes, I would appreciate an apology. I totally understand things can get hectic, but the acknowledgment of the mishap is nice
Plus, I notice I am always more tolerant of the office worker who is nice! Like, I know the scheduler at Macy's Pedi is a biitch so whenever I call I can tell I have less patience for her.
So I think it is in your best interest to apologize to your patients. It will only make your job easier in the end.
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12/09 - Macy (daughter) | 4/10 - Began TTC Baby #2 | 12/10 - Chemical Pregnancy | 1/12 - Miscarriage at 14 weeks | DX - PCOS & Hyperthyroidism
An apology is always nice. I've actually been playing phone tag with my doctors office but I don't mind.
However, she should not have been as snippy as that with you becuase it is not like her procedure was today, it is a week away. If I didn't hear from you by this afternoon, I would call.
Ditto. Apologies are always good in those situations, especially when you're sincere and offer some kind of explanation and empathy. Like today my RE kept me waiting 45 minutes for my appt, so I was pretty aggravated by the time his nurse came to get me, although I didn't take it out on her. I appreciated that she apologized for the delay and explained that they were running late. Although I'll admit.. I didn't say "that's ok" after she apologized. Because it really wasn't! lol.