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WWYD...about wedding photographer?

Ok, here's the situation.  We were married 17 months ago.  We still have not received our wedding album or any prints from our photographer, the package that we selected and paid for long ago.
  
   Last year around this time they sent us our proofs on discs so we do have those.  They told us that the company they hired to do all of their albums had filed bankruptcy but they had found a new company.  
  
   So, the last time we heard from them was in August of this year.  They said we should have our album in 2-3 weeks.  Still nothing!  I have been emailing them at least once a week since then and they have not replied.
  
   We know that they are still an active photographer because their facebook page is updated almost every day!  
  
   What would you do?  Its almost to the point where I want to contact Howard Ain!

Re: WWYD...about wedding photographer?

  • Oh, wow. That's inexcusable, and I'd be on the phone bugging them each and every day until I had the finished product in my hands. Actually, scratch that. After 17 months, it would be time to take legal action...though since I've never been in this situation, I can't advise you on what that action would involve.
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  • Get a lawyer to write you a letter. There is absolutely no reason whatsoever that it should take 17 months to get your prints. Be prepared to follow it up with legal action.

    At this juncture, I would negotiate a partial refund of the price of the photographs since the contract hasn't been met and a signed release that gives you ownership of the photos. Then you can find someone to do your own prints with the refund.

    Have your lawyer include the signed release with the letter.

    Disclaimer: I'm not a lawyer.

  • Agree with PP's about legal action but I would also call and show up to their office opposed to just emailing.
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  • Before I dropped money on a lawyer, I would threaten (and if need be, follow through) on going to the Better Business Bureau and the Ohio Attorney General.  This might get their attention and would save you the cost of having a lawyer write a letter.  If, after a week, they hadn't responded, I would go with legal action.  Send correspondences via certified mail at this point.
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  • Your photog isn't Rachel Youknowwho of Youknowwhat Photography by any chance?  I also suggest calling the Attorney General's office.  Howard Ain can embarrass them but the AG can take legal action.  File a report with the BBB as well.  Those two steps are free.  Maybe they'll work, maybe not, but at least you aren't paying a lawyer just as much as the value of your album.  At that point you can decide if legal action is worth the cost.  However, if I knew a lawyer who would help me out for little $$ I'd be calling them sooner than later!
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  • Thanks girls, I think I'm going to email her and tell her she has until the first of the year to get things done or I'm going to have to take legal action. 

    She isnt Rachel Youknowwho lol.  Shes not with any company at all, she's by herself, works out of home, so no office to show up at. 

    She seemed very normal and cool at all of our meetings before hand and even at the wedding.  Until one of our guests told us she lifted her shirt for him to "show him her tattoos!"  Embarrassing and very unprofessional!

     

  • So sorry about this problem you're having.  How horrible!  Just a quick "pointing out the obvious," but only communicate in writing from here on out.  If the photog calls you, take DETAILED notes, time, date, exactly what was said, etc.  And keep every single conversation.  When you submit to the BBB and Attny General, include all the written communication you have.  Good luck!
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