Jena

Xan921 · January 2011

I saw on the Open Letter post that you heard back from your photography and weren't happy with her response. I'm curious as to what she said or what her excuse was.

kjhharris · January 2011

yes - me too!! What did the witch say???? Let us know so we can help you beat her up!

jena.n.ross · January 2011

grumble. While I do understand her point, I have a few issues with her email.

Hi Jen. Not my name. Even if she didn't remember from the wedding, it's all over my email, address, signature, etc.

I take over 1000 pics and delete almost half of them cause I like to have options and at least 3 of each pose so I can choose the best and the one that came out the best to give to the client. The ones deleted are either over or under exposed, very blury, closed eyes, to too much glare, not the right setting etc. I assure you there are no gems missing. almost 600 picstures is ALOT a lot for a photographer to offer, most photographers limit their photos taken and only take about 300-600 total! ummm... I know a lot of brides, and I wouldn't say this is all true. all the other pictures not on the disk have not been edited and I dont don't offer up unedited pictures for many reasons. Its It's my name and business that gets attached to those and hense hence why i I only offer the pictures that are, in my opinion as the professional, the best ones.

Her opinion as the professional? And my opinion, as an intelligent woman with an artistic eye, and OH YEAH I'm THE CLIENT doesn't matter?

kjhharris · January 2011

and this professional can't even run spell check??? Perhaps telling her you were hoping to find additional images with less glasses glare (slight dig at her professional capabilities, but one she should be aware of, too), and a reminder that her contract stipulates a disk of all pictures taken on the day?

Xan921 · January 2011

Wow, that would p*ss me off too. Especially the "in my opinion as the professional". While I understand her point in not wanting to show you the 'bad' pictures she took since it would make her look bad, she really should do whatever makes her client happy. Then again, she already has your money so she probably doesn't care anymore. 600 pictures isn't "ALOT" as she would say either; I know a lot of people that got a couple thousand pictures. Our crappy photographer only gave us less than 300 though.

Are you going to say anything else to her?

jena.n.ross · January 2011

I've drafted a few snotty emails in my head, but ultimately, I doubt I'll say anything. I'm just peeved at her:

1) I wasn't overly impressed with her pictures. She dropped the ball and missed many of the important things. I didn't provide her with a hard copy list of must-take pictures, but I did direct her to an album I set up specifically for her, showing her the type of pictures I'm looking for. But really, hello, the bride with her mother? The groom's face AT ALL during the ceremony? The bride and groom's entrance to the reception?

2) Some of you may remember, I won a free shoot from her in October (breast Cancer Awareness Month) for a story about my mom, my brother, and I. I gave her my mother's information, and told her the shoot was ultimately for her, and she would set up a time. She never contacted my mother. I got a vague "oh yeah, you won that shoot" message in another email, and I again gave her my mother's contact information. At this point I'm just kind of disgusted with her, and don't feel like arguing with her about it.

3) In addition to missing important pictures, I'm not happy with her editing. I had to specifically ask her to go back and fix the glasses glare. She kept saying well it won't be as obvious in the large file as it is on facebook or my website. Why? How do you figure? Her second attempt to fix it didn't come out any better. And I had to ask her go back and edit out my erect cold nipples. That just strikes me as common sense.

4) I don't appreciate this latest email. Or really any of her emails. As a "professional" you'd think she'd take a little care as to how she's representing her own company. I understand that not everyone has a firm grasp of proper grammar, but "u r" rather than you are, is never appropriate in an email to a client.

5) As the client, I don't really care overmuch what her "opinion as the professional" is. Her package says "all" and that is clearly a false advertisement. Apparently it should read "all that I the professional deem fit." And just because some people have their eyes shut, it doesn't mean other things in the shot are bad. Just because my eyes are shut, doesn't mean it's not a fabulous picture of one of our guests, and I could just crop myself out.

I've been hesitant to speak out openly against her on my local board (even though I know for sure one of the other brides has already booked her). I was worried about getting my pictures. As I understand it, it's only slander (or any other legal problem) if it's not something that's actually true.

hz80408 · January 2011

For the photo's that she doesn't want to give up b/c she doesn't like them and want her name on them...what does your contract say about the file rights? does it specify all or just edited?

I'm so sorry you're having so many issues with her! She sounds miserable.

DianaRuss2010 · January 2011

I was married in Hawaii and went through a planner who hires everything and everyone needed for that day. I just went through and picked out what options I wanted. My photographer was a professional from California visiting for a couple months. Just to give you an idea, I had 3 CDS full of unedited pictures totaling about 750. He only covered our ceremony and of course pics before and after. And we had them 2 days after (I know it doesn't take anytime to download and copy). I think 2 of those were blurry.

Good Luck dealing with this photographer. I know how excited I was to come home and open my pictures! Everyday I look through the album I made and relife our special day! And hopefully you will be able to do that soon as well.

jena.n.ross · January 2011

hz80408:
For the photo's that she doesn't want to give up b/c she doesn't like them and want her name on them...what does your contract say about the file rights? does it specify all or just edited?
I'm so sorry you're having so many issues with her! She sounds miserable.

No contract Which I know was stupid of me. Just where it says on her website "all."

Jena

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