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guide me please (wedding photog related)long
Hi Ladies!
I am sorry to post yet again about my moron of a wedding photographer but I am stuck as to what my next step should be.
We finally (after almost 12 weeks, she said we would have them 6-8 weeks after) received a email with the site that has our wedding photos on it. The photos that we got are great. She gave us 656 which is awesome. The not so awesome part is that there are ZERO pictures from cocktail hour. Like not a one. Its an hour and 20 minutes out of the day that we have no record of. We weren't there because we were doing our "formals" and she told us her second shooter ( who was her sister and this was her first wedding season wtf?) would be there to take pictures while we were off with her. There are also no pictures of the guests arriving at the wedding and getting seated (we were again told her second shooter would be taking those as well)
The thing that bugs me the most about this is that when I and Mike spoke with her we specifically told her wanted to make sure someone was shooting those things since we wouldnt be there to see them.
In our 656 we have multiple pictures of the same thing, like our BM and his GF, like 8 pictures of them posing, seriously what the he*l. There are 15 of Mikes nephews playing (umm great but why?)
I emailed her about the missing photos from cocktail hour and she told me she would look to see if she missed a card or something and that is all she said. This was a week ago. I need to email her back but have no idea what to say. We still haven't written her the check for the last $1000 we owe her and quite honestly I don't want to.
We chose a $4000 package mainly because it included the second shooter for the day and we aren't seeing any of the pics the shooter should have taken.And what the heck was that person doing during cocktail hour?????
So what in the heck do I say to this lady? At this point we want our disc but we want to know why we aren't getting what we paid for.
If you have made it this far thank you. Sorry its so long. I am just at a loss of what to say to her in my next email and Mike is no freaking help.
Re: guide me please (wedding photog related)long
Montana,
Go over your contract with her, say that you paid for her sister to be there, as a second shooter, and you feel that you didnt get things that she clearly should have been able to shoot. Tell her that you want to see the digital disk, and once you have you'll discuss form of payment. I forget from looking at your photos if they have protective water marks. I'd say that you tell her that you shouldnt have to pay the fee for the second shooter, and that the price should be adjusted as such...who knows....sister might have been drinking and eating...did you ask any of your guests what she was doing?
good luck
Getting fit for IVF!
I am in kind of the same boat as you. We are missing pictures of our first dance and some pre-wedding stuff. I am still waiting for a disc too. I asked my photographer to look for the missing pictures and he said he would, but hasn't gotten back to me yet, he also mentioned on his FB 20 days ago that he was sending my disc out. I feel like I can't annoy him about the disc until I know about these other pictures.
Since she said she would look for the other pictures I don't know what else you can say to her, maybe send her specifics of what pictures you are looking for. Is there anyone who was there before the ceremony or at the cocktail hour that can confirm the second shooter took pictures. Or even better can someone recall a particular picture that was taken by her that you could specifically ask for? Other than that I don't know what to say that you haven't already said.
I have no idea what to tell her!
We didn't have any from the cocktail hour either and a lot more things were missing that we felt should've been in our files...like our memory table, for instance! (BUMMER!!) But our photographer gave us a big discount and worked longer than the contract outlined--then didn't charge us extra...so we didn't really feel like we "could" complain...but in your case, I think you definitely have reason to be disgruntled and say something about it...nor should she get the remaining balance...!!
...no idea what to tell her, I just wanted to complain about our photog "anonymously!!"
haha, We really liked him as a person and also liked the pics we did receive. 