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Seriously??
So today I picked up the phone at work and I had a young gentleman on the phone. He talked so fast and did not clearly speak (it sounded like he mumbled) I could barely understand him. So I asked him to repeat what he was saying 2 times and still did not understand him. So finally I started asking him questions trying to figure out what all he wanted. Towards the middle of the conversation he switched on me and started yelling at me telling me I was treating him badly when all he wanted was this simple thing. He said he wanted to speak with the boss. So I gladly put him on hold for the boss to pick up. So I called out to the boss (our offices are across the hall and it is very normal for us to do this) the guy hung up. Shortly later he called back and I just so happened to pick up the phone again we started with the same junk as before. So I put him on speaker phone and my boss came over to my office to talk to the guy. He all but called me a racist but he did say I did that to him because he was black and I was white.
We record all phone conversations so we went back and listened to the conversation to see if we could pick up how I was so rude to him. We have had 5 people listen to it and noone has heard anything.
It just frustrates me that someone would immediately switch to me being a racist when I was simply trying to understand what he wanted and to help him.
Re: Seriously??
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"Life isn't about waiting for the storm to pass. It's about learning to dance in the rain."
I have had parents do this to me twice in the past.
Last year a mom screamed at me on the phone and through email saying I was racist b/c I gave her son an F on a project. Her kid was a total slacker. The mom refused to believe that and was so rude to me and the guidance counselor. I then found out that this mom was principal of an elementary school. I really was mad after that b/c I highly doubt she would allow any of her teachers to be spoken to in the way she spoke to me.
When state test results came out a few weeks later, her son had scored 2nd lowest of all of my students, which reaffirmed his slacker status.
I hate when people pull that. Will you be able to keep those recordings? You never know in these days.
Like Kelli said you handled it in a professional manner and that is all you can do. He is probably just not happy and wants everyone else not to be happy.
Hope your day gets better.