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WWYD?
About a month ago, I went to a salon (not where I usually go) b/c they were running a Scoutmob deal for one of those Keratin Express Treatments (kind of like the Brazilian Blowout). The stylist who was super sweet, suggested I buy the Pureology products that they sell because it would help it all last longer, etc. I waited the few days to wash my hair and followed all the steps and used the products. There was no difference whatsoever to my hair. No frizz eliminated. In fact, my hair seemed frizzier than it normally was. I didn't call and complain since I didn't want to get the stylist in trouble.
Fast forward a month: I went to my usual salon and got the dead ends chopped off and it looks better. But the situation was bothering me so I decided to email the other salon just to let them know it didn't work and it seemed possibly more damaged but I wasn't expecting anything. Well, the owner wrote me back saying they want to keep my business and will do what they can to make it better whether that means a complimentary cut, strengthening treatments, or products. But they will have a manager examine my hair while the same stylist does it. I kind of want to go back but 1) i feel awkward seeing the stylist again in this position esp since she was so nice 2) my hair doesnt look bad anymore its just how it originally was 3) i'm not sure i'd truthfully be giving them my business again after since i love my current stylist and 4) I got a deal on the treatment so I didn't pay the full price
WWYD? Sorry this is so long.
Re: WWYD?
I'm sorry you had a bad experience! My friend had this done a few weeks ago, and her hair looks fantastic. I'm jealous.
I think she got a coupon for hers too, so it would be interesting to see if y'all went to the same place.
That said, I would probably go back and get it redone. However, if that makes you uncomfortable, I would go with Nichole's suggestion and ask for products instead.