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Sandbridge Realty in VA Beach?
Hi,
I was hoping someone on here has used this company before. We have a house booked with them this summer and have had a bit of problem with our rental (it turns out it isn't exactly what they said it was on the website - different bed count and bathroom count). While it won't ruin our vacation, it has caused some issues because we are going with multiple families/couples/single people and to have less bathrooms and different sleeping configurations is upsetting when people are paying so much. I asked for compensation and left it up to the marketing director. I haven't heard back from her yet but was sent a "thank you for booking with us" voucher to have a family photo taken at the house.
I'm really hoping this isn't her response to my email but I wondered if anyone else has booked with them and is this just something they send to everyone who books with them?
Thanks!
Re: Sandbridge Realty in VA Beach?
We have used them for years...and never had any problems until last year. The house we rented had issues with the pool filter system all week long and most of the time it made it unusable. We weren't very happy - they came out 3 different days to fix it. We asked for compensation from the realty comp but they said that was up to the house owner. We got nowhere with that but Sandbridge did offer us a $300 credit towards this years rental.
But we are having a hard time with that as well....my DH has spent a lot of time dealing with them on this one. The GM is not very good about returning phone calls. You just have to keep calling a lot to get it done. Sorry for the problems you are having. Overall they have been a pretty good company this is the 1st problem we have had.
Thanks for your reply. I have yet to hear back from the Marketing Director but after some research, it looks like they give these vouchers to a lot of people. So I don't think this is my compensation! But we'll see. I worry this is a bad sign when we haven't even taken the vacation yet!
Good luck to us both!
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