more U-verse

angelaggie · April 2011

U-verse I hate you. Why I can't ever get a picture that doesn't freeze, I'll never know. Your tech came out here Saturday, yet it still is freezing. He changed the splitter and cables. When I asked why the splitter he said it looked rusted. I said we just had it put in in December. He says yeah, with all the rain it can some times rust. Um dude, we're in a drought and you're a moron.

Scheduling yet another tech to come out....

MnMShaw · April 2011

We can hate uverse together.

We had two technicians out here Saturday. One fixed our inside problem but there is a problem with the outside line that goes to the main box. So the second one came out here and said "Well, I can't see anything wrong with it so I don't know..." and left. So there is still a problem... uverse is aware of it... but they don't know how to fix it and essentially said "Oh well..."

angelaggie · April 2011

MnMShaw:
We can hate uverse together. We had two technicians out here Saturday. One fixed our inside problem but there is a problem with the outside line that goes to the main box. So the second one came out here and said "Well, I can't see anything wrong with it so I don't know..." and left. So there is still a problem... uverse is aware of it... but they don't know how to fix it and essentially said "Oh well..."

AGH! That makes me mad too. Mine keep saying "our computers show it looks okay." Yeah, I like to call and make up things cause I have nothing better to do...

I'm soooo close to switching back to DirecTV

sjbowles · April 2011

I don't post here very often, so this will probably seem extra weird. Oh well We have the very same issue with our U-verse. The picture will freeze for an hour at a time. Sometimes several times a day. It's been going on for a year and a half now and they still have no idea what is going on. It's so frustrating and their customer service and technicians can be incredibly frustrating.

We called and threatened to switch and they at least gave us a discount on our bill for the next 6 months.

Nessia · April 2011

It probably has to do with the line going up to the house. My IL's actually had the freezing issues too and they had ended up having the line up to the house fixed. Ya'll probably have an issue with the wiring in the ground coming up to the house, that's what finally fixed my il's problems. Uverse installers are limited in what they can fix and while Uverse is great it's also very sensitive if there is crappy wiring involved. The guys that fix the outside stuff, up to the outside box, are repair guys. Many times uverse installers end up waiting forever for the repair guys to show up.

gwynnetx · April 2011

angelaggie:
When I asked why the splitter he said it looked rusted. I said we just had it put in in December. He says yeah, with all the rain it can some times rust. Um dude, we're in a drought and you're a moron.

sorry you are having issues, but this made me laugh!

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