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Verizon outside of the metro areas (vent, long)
Does anyone have Verizon outside of the major metro areas, particularly in SW Iowa? My sister & BIL have a basic talk & text plan; H & I have the whole shabang. None of us have been able to send picture messages for over a week now, nearly 2. We can only get internet when we are in a place with wireless coverage (not on Verizon's network), which has occurred since before H moved down here about 2 months ago. Texting can be slow and fail also, but that's not as common.
When my BIL called in to report that he couldn't send pics, he was told they could cancel without having to pay early termination fees (etf). He was told that picture messaging and data services use a different type of tower than voice services and standard text messaging and that our area is no longer covered by the tower that does pic and data.
I was told it was my phone, despite telling them that it's not just my phone and I know of 3 other phones with issues. They had me call the number to reset to the tower to the local one, rather than Des Moines' tower. The number doesn''t even go through. Then they completely wipe my phone (calendar, tasks, notes, photos, texts, emails, etc), saying that I screwed up my settings; of course, that fixed nothing. They tell me they are setting a trouble something and will have the issue fixed in 72 hours.
I was nice and waited an extra day (today) to call them. I was told that I'd have to go to WDM to reset my phone to the tower there and that would fix it. I informed them that that was the opposite of what I was told before (multiple times, with multiple issues with Verizon). I got some oh, uh, yea, that wouldn't fix it type of answer. Then I was told that they'll put the trouble indicator thing on my account and that it would be at least 3-5 days before anything was figured out.
At that point, I'm pissed. I (again) tell them what my BIL was told and get told that's not accurate and that everything works just fine, just not my phone. I ask for a pro-rated amount since I'm paying for services that I'm not receiving. They tell me that they could, but that it would be much easier for them to just do it once everything is fixed. I retort that it'd just be much easier to cancel my entire contract. Guess what I'm told?
Well, you can certainly cancel, but you'll have to pay the full cancellation fee because we are trying to fix the issue, we just don't have the solution yet.
Bullshit. What should I do ladies? I plan on calling again tomorrow morning. What should I say? I'm quite frustrated with the way they've treated me during thing ordeal and the service in general.
Re: Verizon outside of the metro areas (vent, long)
That sounds like really horrible cust. service, but agree tat you should talk with a manager. I don't know what their typical procedures are for cancellation, but from their end they may say you are still liable for the account, despite the service in your new area. Unfortunetely, I'm sure they get many complaints about bad reception when people move or travel. I think in this situation they should do the right thing and not charge you for cancellation, though. GL.
did they have you do *228? then opt 2? I do this every so often to update my roaming capablities.
I love VZW, have had them for over 10yrs now, we've only had the best of service when dealing w/ them over the phone. I think too, it's all in who you talk to. Try calling back and talking to someone else. Sometimes its all in who you talk to .
Ugh, what a mess! Is it possible to go into an actual Verizon store? I've always had better luck going into a store, rather than on the phone. If not, definitely ask for a manager.
FWIW, I've had at Verizon for over ten years, and love the service. I travel every week all over the Midwest, and typically don't have any issues with service. I hope a manager helps figure out what is going on!
We've always loved Verizon until this point. In fact, my H would still rather have Verizon than US Cellular because of the services we've previously received. However, the rep we typically went to was a (sort of) friend of H's and well, he's part of the reason I no longer like Verizon. (He signed us up for a 3rd line when I needed a BB for work and now we have to pay the full ETF for that phone too even though we never wanted/needed 3 lines and haven't even turned on that phone.)
*228 won't go through at all; it says the service is unavailable. This is consistent with what my BIL was told because well, there is no tower/signal here to sync with.
The solution I was told yesterday was that I needed to go to a store and do the *228. The closest store is WDM, which does not cover the same signal area.
I don't have the names of everyone I've spoke with because the first call alone was 6 people!
It's just so frustrating because I'm not getting anywhere. I've tried to be as polite as possible - I was a bit rude with the guy yesterday who wasn't even answering my questions, but I'm trying. I haven't asked for a manager yet; Saturday I called at 9pm so I'm not even sure a manager would have been there and yesterday I was told one would call me back.