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Has anyone else had trouble with a Sears appliance installation? (long story)
Sears delivered our new refrigerator on Friday afternoon. They cut the existing copper tubing that we had for our water line to replace with a plastic tube that the installer claimed was better than what we had. He did not replace the entire copper tubing just what went into the fridge. During that process he must have bent our copper back and forth enough to crack it. He pushed the fridge back and we had no idea. 5 hours later my husband went down to our basement to find water coming through the ceiling and down the wall. We have at least one piece of wallboard completely ruined not to mention the brand new carpet that was soaked with water. We sucked what we could out of the carpet with the shop vac and have been running a dehumidifier (to suck the moisture out of the air) and a fan (to help dry the carpet) since Friday night. I called Sears Friday and filed a damage claim. Still have not heard back from anyone in their claims department. Yesterday they sent another installation team out and they said they were not able to do anything because it was copper tubing and they do not work with copper tubing. Basically they left we still do not have water to the new fridge nor do we have anything being done about our basement. My husband has talked to the Sears store manager, who said someone should be calling us today (the claims department is not open on weekends). We were on the phone most of yesterday afternoon with different people at Sears trying to get someone to resolve this problem. Now I am at work constantly checking my voicemail at home to see if anyone has contacted us yet and of course nothing.
Just wondering if anyone else has been in this situation and if things were resolved.
Re: Has anyone else had trouble with a Sears appliance installation? (long story)
Ugh, what a nightmare!! I hope you can get them to fix the damage they caused.
We had Sears install our gas range with no trouble. And I think they installed our fridge with no trouble also. DH installed the dishwasher we bought from them. So I guess we've been lucky...
BFP#1: 01/10, M/C 6w -- BFP#2: 06/10, M/C 5w -- BFP#3: 09/10, DS born June 1, 2011
BFP#4: 07/12, M/C 5w3d -- BFP#5: 12/12, EDD 08/18/13
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DE IVF #1= 04/11 - BFP