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Critique my Resume
I'm really unhappy with my current resume. It seems boring and bland. I'd appreciate any guidence you are willing to give me.
Background information: I'm applying for an internal job as a Client Account Manger. I am using some programs and terms that are specific to my organization, I've also tried to tailor it to the position to which I will apply. We have a text based submission program, so my formatting is plain and bolding items is not an option.
EXPERIENCE
XXXXX March 2006 - Present
Assoc. Business Analyst
Pharma Invoicing - Works with Pharmaceutical contracting to implement and update manufactures for rebate invoicing. Partners with CPMs to determine client benefit eligibility for rebate enhancements and exclusions. Teams with Implementation managers to set up new clients for rebate invoicing. Chairs committee responsible for department events, and team building.
Client Share - Accurately set up and maintained client accounts pertaining to rebates. Analyzed and processed rebate payments. Provided reporting and analysis tailored to client needs. Proactively worked with Account Management to resolve client issues. Mentored and trained new hires and associates. Performed interdepartmental audits for Sox and SAS-70 controls. Led various projects such as negative balances, final settlements, and processing of returned checks.
Accounts Receivable Research Specialist
Credit Card Team - Resolved Compass referrals quickly and accurately. Researched chargebacks and worked through a backlog of chargebacks to bring process up to real time. Trained new team members in ESI applications. Found opportunities to improve processes and increase efficiency. Implemented new tracking spreadsheets for production and metrics. Resolved client issues. Regularly met and exceeded deadlines and expectations.
XXXXX April 2011 - Present
S6 Communications Officer, CCC ? Responsible for social media communications via new media, promotion of events and articles, client engagement and interactions.
SKILLS
-Experienced in Compass, Vax, Client Share, Lotus Notes and Client Guarantee System
-Regularly uses Houston, TRIAD, Anchor, and Ad Hoc Databases
-Strong competency in Microsoft Office Applications and Internet
-Knowledge of PBM industry and healthcare
-Gives presentations as part of team training
EDUCATION
XX UNIVERSITY, estimated graduation May 2012
Masters of Business Administration
XX UNIVERSITY, 2005
Bachelors of Arts in Public Communications, Graduated Magna *** Laude
Outstanding Student of Achievement Award in Public Relations
XX COMMUNITY COLLEGE, 2003
Associates of Arts Degree, Graduated with Honors
Re: Critique my Resume
I don't see anything wrong with it. Boring and bland - maybe, but it's a resume and it's content and experience that matter.
The only thing I wasn't sure about was the bold above. I could be completely wrong but why the s on the end or each word? I see why you would put it with chairs, but you could also use the phrase "chairperson" in some way. Is it on your resume in paragraph form or bullet form? I think bullets work better if someone is only doing a quick read.
I thought it sounded awkward without the s, but I suppose that is more correct.
As for bullets, it would push me over one page and I have a little over 5 years experience, but all within this company. Maybe if I took of my associate degree, that would work...
Using the "s" on the ends of those words makes it sound like a third person is reciting your qualifications to the reader. If that is your intention, then okay. I imagine it isn't since you aren't consistent. You need to choose a tense and stick with it.
I was always taught to use past tense (e.g., led, worked, chaired - or served as chair, served as chairperson, etc).
Also, under the section where you talk about software and skills of that nature, I wouldn't bother with "experience in..." - just cut to the chase and give them a list. They want to know what you can do - listing a skill denotes experience.
Good point. I'll change it to just a list. My original intent was to break it out with what I use everyday vs what have used in my past positions, but who cares? I can do it all!
I agree you should take off the s at the end of the first job to make it sound first person and more active.
Do you have any metrics or results you can throw in there? Right now it looks very task-centric instead of focusing on numbers and accomplishments. For example, in the second job you analyzed and processed rebate payments. How many? How many new hires and associates did you mentor?
For the third job, I'd take out "quickly and accurately". You state you found opportunities to improve processes and increase efficiency. That sounds somewhat passive to me, and you don't state how you improved processes or increased efficiency.
Under skills, you state you give presentations as part of team training. What types of presentations? To how many people, at what professional level?
That sort of thing.
GL
Our little Irish rose came to us on March 5, 2010
Don't drink the water.
Disclaimer: I am not an MD. Please don't PM me with pregnancy-related questions. Ask your doctor.
First of all, Thank you to every one who has given me advice. I appreciate you taking the time to do it. I've made most of the recommended changes. The one thing I had trouble with was finding actual numbers of payments for the Client Share position, each quarter we did a couple hundred payments. Instead I added that they were across all lines of business. I know that our Account Management has seperate teams to handle each line of business.
EXPERIENCE
XXXXX March 2006 - Present
Assoc. Business Analyst
Pharma Invoicing - Work with Pharmaceutical contracting to implement and update manufactures for rebate invoicing. Partner with CPMs to determine client benefit eligibility for rebate enhancements and exclusions. Team with Implementation managers to set up new clients for rebate invoicing. Lead committee responsible for department events and team building.
Assoc. Business Analyst
Client Share - Accurately set up and maintained client accounts pertaining to rebates. Analyzed and processed rebate payments across all lines of business. Provided reporting and analysis tailored to client needs. Proactively worked with Account Management to resolve client issues. Mentored and trained new two hires and multiple associates. Performed interdepartmental audits for Sox and SAS-70 controls. Led various projects such as negative balances, final settlements, and processing of returned checks. Worked with BORG to update Client Share System and process flow.
Accounts Receivable Research Specialist
Credit Card Team - Resolved Compass referrals. Researched chargebacks and worked through a backlog of chargebacks to bring process up to real time. Trained new team member in ESI applications. Found opportunities to improve processes by creating policies and procedures. Implemented new tracking spreadsheets for production and metrics. Resolved client issues. Regularly met and exceeded deadlines and expectations.
XXXXX April 2011 - Present
S6 Communications Officer, CCC ? Responsible for social media communications via new media, promotion of events and articles, client engagement and interactions.
SKILLS
-Compass, Vax, Client Share, Lotus Notes and Client Guarantee System
-Houston, TRIAD, Anchor, and Ad Hoc Databases
-Microsoft Office Applications and Internet
-Knowledge of PBM industry and healthcare
EDUCATION
XX UNIVERSITY estimated graduation May 2012 Masters of Business Administration
XX UNIVERSITY 2005
Bachelors of Arts in Public Communications, Graduated Magna *** Laude
Outstanding Student of Achievement Award in Public Relations
XX COMMUNITY COLLEGE 2003
Associates of Arts Degree, Graduated with Honors