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2+ years and still no photo album.. help :(
Hi girls,
I was married about 2 years ago and was active on the knot board during my wedding planning process and am now reaching out for some advice...
Long story short, my photographer, (who I do not want to name, yet, because he is known on this board and I know there are some of you who have definitely used him) has not responded back to me about my wedding album since last July. I paid for an expensive album to be made. It took me awhile to choose the photos for the album. I emailed him apologizing for the delay and sended him the photo numbers that I wanted in the album. He wrote back saying that it was not a problem, and I haven't heard from him since then.. (last July). I have emailed him at least a dozen times, begging for at least a response back. Nothing. The unfortunate part is that my parents paid for this album and they are very upset, too. I have no idea what to do! My parents want to consult with lawyers, but I'm very torn about that. I'm more so disappointed in that I feel very deceived as this was one of my favorite vendors and I thought that he was a genuinely nice guy. Either way, I want either my album or my money back! What would you do?!
Re: 2+ years and still no photo album.. help :(
I'm nosy to know who it was.
Regardless, have you picked up the phone and called?
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I think I would call and possibly send a certified letter. I can't imagine any photographer not wanting to resolve this. I mean, a bad word of mouth can go a long way. Maybe his email address changed? Or for whatever reason his email is blocking yours?
But like Moonstone I am curious who it is too! I am nosey. Although I don't blame you not wanting to say who.....
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I really hate that it's come to this because I know what bad reviews could do to someone's business and I would never want to be responsible for that. I should have included in my first post that my husband has tried months ago to call but he did not answer. Also, I know for a fact that he is getting my messages because we are friends on facebook and after I didn't hear back from him through regular email, I started sending him messages through facebook. I have sent him at least 5 messages on facebook with no response, yet he is active on facebook making posts about his latest weddings and posting pictures... I hate being blown off
That is totally unacceptable to me! I'm sure he had you sign a contract and sounds like he's not holding up his end of the deal! I would call and send another email stating that if you don't hear back within X amount of days that you will be seeking legal counsel. Although I don't know if there is really anything that will acomplish at least it might light a fire under his arse!
Have you posted on his Facebook Fan page wall? That might draw some attention!!!
I was thinking the same thing!
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This is "getting you nowhere"? You asked what we would do, and we told you. Sorry if it's not what you wanted to hear, but something like this is totally unacceptable to many of us and most girls on here are pretty aggressive about taking care of business. What would I do personally? Annoy the $hit out of this photographer until he/she delivered as per my contract and then put them on blast with a vendor review.
Exactly. I would also call the BBB and show up at their place of business (even if it is their house).
Ditto. It sounds like it's time to be more aggressive than a few phone calls, emails, or FB messages. I also agree with the pp who said to write on the business FB page. Not to mention, if this were the situation I'd be telling everyone and their brother who it was.
Hi Jwinsey, I remember you from the Knot. I used to be Shawana143 on the knot if you remember me.
2 years is really ridiculous. I had a friend in a similar situation and what ended up happening was the photographer was in financial struggles and he apparently spent the money that they had paid him before he could order the album. I think they considered taking him to small claims court. Unfortunately I don't remember what happened from that but I know they got their album.
If you know someone who is a lawyer, you could just have them send a letter on your behalf insinuating that you may seek further legal action if contact is not returned by xxx date. And definitely the mail he needs to sign for receiving. I know you don't want to bash his business but does he have any bad reviews from other clients in regards to this on either the Knot or Weddingwire? You could possibly reach out to other clients and see what they did.
I would also post on their FB fan wall since you said he is active, and maybe not throw him under the bus immediately but say something like "Hi xxx, I have been trying to contact you via phone and email about my album since July. I am really anxious to receive it since it's been so long since my wedding. Please contact me back!"
And see what happens to that.
Weird situation
You said that many other girls on here have used this photog, do you know for sure if they had problems with him? Did they have any advice for you? If he came through for them, that would be super strange if he didn't come through for you.
Yeah, I'm definitely curious about whether he did his job thoroughly for the other girls who used him.
IF this is who I think you are talking about, I find it very hard to believe. I've never known anyone to have a problem with him. And if he is as popular as you say he would probably have more than one upset client.
Regardless, I can't believe you have waited 2+ years to take any real action. If this were me, I would be calling him day and night, if I knew where he was working next, I would probably show up so we could talk. I would have already consulted with a lawyer, and talked to the BBB. I know I couldn't wait the 2 months to get my wedding pictures. If my photographer took longer than the 2 months I would have been calling every day, multiple times a day.
Like kelcat, I have my guesses as to who you're referring to given the fact that you mentioned that a bunch of us have used him and that he's often on Facebook. Have to agree with her that if it is the guy we're both thinking of I find it hard to believe that you're having issues with him, but since we don't know for sure I guess I we'll have to take your word for it at the moment.
Two years later is a really really long time to have let it get this far. I'm not one for confrontations if I can avoid them, but even I would have started being super agressive after even a month of no contact.
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>>show up at their place of business (even if it is their house).
Right. Go IN PERSON.
I would go in person too AND if you dont get anywhere, I would contact a lawyer.
when I got married my photographer lost ALL of my pictures and he danced around the issue for months!
Good luck to you!!