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I hate confrontation!
Even online - I hate confrontation!
I ordered something from an Etsy seller and the proof she sent me was black. When I got the item in the mail it's actually more like a faded grey, which was fine. No big deal.
So I marked her as positive feedback and I put this "Seller was very easy to work with. My only slight complaint is that the color did not match the proof that was sent. If you're looking for a specific color be sure to mention that in your order".
For some reason this made her really mad and she neutral feedbacked me. She then sent me an angry email explaining to me why she changed it b/c it looked better to her and she wishes I'd emailed her before putting feedback.
I emailed back and pointed out that I did give her positive feedback, but that the color WAS different and it goes both ways - she could have emailed me first to make sure I was okay with the change.
She emails me again and goes on and on about how it's just "the artist" in her she guesses that liked it the other way and all this. She offers me a 25% refund, but asks me to never order from her again (like I was going to). I ended up emailing back and told her not to worry about it and that I wasn't going to order from her again anyway!
I have no idea why this has me all riled up, but I hate fighting with people!! My head hurts.
Always Painted,Usually Chipped
Disclaimer - This is not a nail polish blog.
Re: I hate confrontation!
Okay, so she just emailed me two more times. One was still mean and now she's being all nice.
She did a kiss and make up to make her feedback to me a positive now. At least I'm not longer in an internet fight, but I still think she's nutty!
inappropriate... i'm sorry. i would have just sent you a new one exactly as ordered with a huge apology. i wouldn't dare change a color without consulting with the client. i'd also probably send two proofs, one as they like it and one as i like it to see if you might like it better (if i really thought it was a vast improvement). it's just not your business to change a color choice. also her reaction was really bad.
i had a client yesterday who ordered invitations with purple and blue ink on cream cover stock. when i got the hard copy proof it just looked awful. two cool colors on cream - it just did not go. i let her know my recommendation and left it up to her. it didn't bother me either way what she was going to go with, i just felt compelled to let her know because i wanted her to really love her invites. she decided to go with the white.
i was thinking about it. i only have had one person do as you did - give me a positive with a comment to inform people of an issue she had. i actually was fine with it. i was glad she still gave me a positive considering she wasn't 100% happy (in her case the particular envelope that came with her order wasn't sticky enough and so she needed to add a little glue).
even that one time when i did get a negative (she said she never received it. but yet she didn't ask for her money back - weird). i didn't respond negatively at all. i wanted to work it out not have any animosity.
i totally am dying to see this person's shop. can you tell me what etsy shop it was?