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Irritated at a certain airline
So in February we booked our tickets to the UK using my dad's airmiles. We used my credit card to pay for the taxes and booking fees. After my dad had booked, he got an e-mail confirmation and saw they had spelt DH's name wrong. He called back and after another 45 minutes, got the mistake fixed. However, they had to rebook the tickets and said I would be refunded for the others. Well, guess what? They never refunded the others, so they owed me almost $800 for the taxes and booking fees on the 4 tickets. After 10 days I called up and they said I had to e-mail, after 2 weeks I heard nothing, so tried again. Between then and now, we have e-mailed 5 times, called to try and complain about 4 (but been told we have to e-mail) and I haven't heard a thing. $800 is a freaking lot of money and I am beyond angry I don't know what to do. With me earning 1/4 of what I was before, I could really use that money right now.
There's a local tv show that deals with things like this and my mum is wondering if perhaps we should go to them now. It's been over 4 months - a refund should NOT take this long, especially as they caused the mistake in the first place. I don't know why they couldn't have just changed his name rather than rebooking all the tickets.
Re: Irritated at a certain airline
I agree. I would keep going up the chain until you get the money back and document everything.
Also if you have twitter you might want to just twitter something about what is going on and then put their twitter name in the message. I had one friend who had lots of problems with one airline and he tweeted about his problem and put the airline twitter name in the message and they got their problem resolved (I don't remember exactly what it was but I remember him saying it worked).
If all else fails call that TV place as it sounds like you are just getting the run around.
I agree with this.
I also like Heather's idea of using the power of the social media!! Companies follow social media comments very closely because they know that negative information can be spread very quickly.
If neither of those things work...then definitely, call that TV show. Friends of ours did that when they got the run-around from their home warranty company. Turns out, the company wasn't even licensed to operate in WA state, so they ended up getting shut down.
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