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Cristina's sucks! (vent)
I really need to vent!
I am in a Feb 2012 wedding. I was measured and called in my measurements to the salon to order my $220 dress. The girl tells me I need a 16. I told her there is no way. I wear a 0-2 from Banana Republic and my size 26 jeans are a little baggy. I weigh 115 pounds. No way.
She said, "These dresses run small, so you need a 16." We argued back and forth for a bit, and finally I said, "Well you are the expert, you do this daily, so fine, get me the 16."
I got it last night.
I am going to need at least 8 inches of fabric cut off for the dress to even touch my skin! The chest comes below my chest. Seriously.
I called the salon this morning and very nicely explained that the dress was enormous and if they would kindly send me a replacement in a size 12. The girl was so rude and started yelling at me (I never once raised my voice). She even said, "Well if you really are a 0/2 in Banana, you needed an 8 but there is no way you are really that size."
Um, why would I lie about that in effort to get a $220 dress in a smaller size? Wouldn't I want to ensure I get the most accurate size for a dress of that price?
We seriously argued and I listened to her basically call me a liar for a good 10 minutes.
She refused to admit their mistake or take any responsibility. She refuses to order another dress to have shipped to me so I can return the size 16 (which would be a good size to have in the store for an off the rack buy or a try it on dress).
She then decided to blame it on my being "measured" wrong. I told her I just had a baby in November. My measurements were probably a little off, but that is why I was very explicit when ordering what my street size was so they would know. Now, that girl took the street size and converted it into a dress size that I likely need. Why didn't the first girl do that when I placed my order?
Incompetence.
Oh, then she hotly informed me that "they have hundreds of calls from out of state daily." which I took to mean, "we don't care about you or anyone else. We're all about the volume."
Whatever.
I know one of the other BM had a horrendous time ordering her dress from there so it's not just me!
Re: Cristina's sucks! (vent)
Oh no, I didn't know you went ahead with the size 16! I despise bad customer service and you can bet I'd be looking for revenge in every way possible--bad Yelp reviews, reporting to the BBB, etc. Have you tried talking to a manager?
Ugh, what a PITA.
I remember when they told you to order the size 16, and I thought that was crazy. I know dresses run small, but come on....that is ridiculous. If you as a 0/2 fit into a size 16 for their dresses then what does someone wear if she is a size 12 or so? It just doesn't make sense.
So what are you going to do??? Did the bride get her dress there?
I told the bride about it. She is very upset and wants to do her own alterations someplace else.
She is calling the owner tomorrow. I doubt I could sell this dress for that much, esp around here. I will take it to my seamstress soon so she can start pinning it. I'm sure she will work miracles on it!
Keep the extra fabric your seamstress cuts off and send it to Cristina's to show them how ridiculous their advice was
That must be one awesome seamstress you have!
I like this idea!
And wow, that place sucks.
hahaha I'm SO doing this!
Make sure you send it with a before picture of the dress as it hangs on you now.
I like that idea too!