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Ugh...contract issues in another country
H bought a work bag today. While in the store he explained to the salesman that he needed a bag that could hold a 15 inch computer. The salesman picked one out and assured H that it would fit a 15" computer. There was a 20% discount involved. When we got home we discovered that the bag does not fit a 15" computer. I read the receipt and it says no returns or exchanges on sale and promotional items.
So I went and read Malaysia's Act on Sales of Goods because I don't want to go back to the store unprepared. They have an implied warranty of fitness for a particular purpose in situations like the one described above, so basically the "no returns or exchanges" language means jack squat. I have a feeling that they are going to try to use that language to keep me from returning it anyway though. Would it be weird if I went into the store with a printout of the Act in case it doesn't go my way? If three years of law school ever gets me anything it will be H's $200 back (and yes, I realize how pathetic that sounds).
Re: Ugh...contract issues in another country
That sucks.
I wouldn't go all lawyer on 'em. I'd just go in and explain the situation. If they're going to be jerks about the policy, I'd be shocked if the manager, on his, own just has the authority to interpret law and change the policy on the spot. Sorry, JMO. If they insist on being jerks abt the xchange, I'd ask for their corp headquarters contact info and lawyer-up on them.
Again, sorry for the bad fit!
I would go back as well. Perhaps bringing the laptop which does not fit will help.
Does he want another bag from the store? So it will be an exchange? Or does he just want his money back?
Bio
If you pay the difference for the more expensive bag you want it should be OK, assuming they want to make money (not always the case). But I agree with VaBeach - I wouldn't go all lawyer on them until you have tried for a bit without it and just explaining the situation. I'd imagine the second you bring out a law, the manager will say it's above his head and kick it up to corporate and you won't get anything done right away. Play to his customer service and business common sense before bringing in the law.
I don't know about Malaysia, I'm sure it's not as bad as the UAE, but the law can say one thing and the practice is completely different, so honestly, it may not be worth that much to begin with (for instance, the implied warranty is only good if done in writing, or in order to get the money back you have to prove that you got this warranty for this specific purpose, etc.).
Hmmm, maybe he Nests?!
J/K! Glad it worked out and congrats on the great deal!