D.C. Area Nesties
Dear Community,

Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.

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Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.

Smart Trip Reload = awesome

has anyone else used this yet? i was in a pilot program for it and it is great.

you can put money on your smart trip card via the web. when you go through the gate it just loads it on there then. i love it.

Re: Smart Trip Reload = awesome

  • I was just going to come post this. I haven't tried it yet, but it surprises me that it took them this long to offer this feature. Seems so much easier and I'm sure it means less lines at the little kiosk things.
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  • I hate the fickle kiosks with firey flames. Recent hatreds are:

    -where you enter in all your information, but "transaction canceled" because it won't process your otherwise credit-worthy card

    -where it gives you change in dollar coins, but then the machine won't take them

    Please tell me more.

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  • How does it work with Smart Benefits?  Any clue?

    White Knot
    Stand up for something you believe in. White Knot
  • more info

     

    Metro launches SmarTrip? Online Reload
    Customers can now add value online

    Metro General Manager and CEO Richard Sarles today announced the launch of a feature customers have requested for years: the ability to add value to a SmarTrip card from the convenience of their computer.

    ?Customers can now go online rather than getting in line,? said Sarles. ?This is the latest?but certainly not the last?example of how we are going to use technology to improve our customers? travel experience.?

    The SmarTrip Online Reload feature makes it more convenient for riders to manage their SmarTrip card balances and avoid lines at fare machines. Metro officially launched the feature today following a successful pilot program that included 150,000 customers.

    Any customer with a registered SmarTrip card can load value simply by logging onto their SmarTrip account on Metro?s website, smartrip.wmata.com, and clicking on the ?add value? link. The system accepts all major credit cards.

    Because SmarTrip fare value is stored on the card, rather than in a central computer, customers must complete their transaction by touching their card to a target, such as a Metrorail faregate, vending machine or bus farebox. Customers should allow up to one business day for value to be transferred to their card when touching a rail faregate or vending machine and up to three business days at a bus farebox.

    To use the online reload feature, customers must have a registered SmarTrip card and online account. The feature currently works only on SmarTripcards; the ability to add value to MTA CharmCard? will be added at a later date.

    A future upgrade will allow customers to load value on their card automatically whenever their balance drops below a specified amount.

    Customers with questions about the new online reload feature can contact the SmarTrip Regional Customer Service Center at 1-888-762-7874.

  • my smart benefits (through work) are loaded onto a seperate credit card that can be used for metro only. so i just use that like a regular credit card on the website. i am not sure how it works with smart benefits you would normally have to download at the fare machine.

    but i call it amazon.com for metro.

    you log into your smart trip account, add money to your "cart" and then check out with that amount like you would any normal online purchase.

    in the station, when you go through the faregate when you hit the smart trip pad the amount of money magically appears!

  • dh does this - its all online and he loves it !  He says its very easy and has never had a problem.

     

    I have a reverse 8 mile commute - so I can't tell you the last time I was within 15 miles of DC ! 

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