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Who is familiar with buying/trading cars in MD? (long)
I am having an issue with my car dealer - Hyandai of Bowie. This is kind of a C&P from MM.
Facts:
-Bought my new Hyandai Elantra 3 weeks ago.
-Traded in my old car. Didn't have the title as the bank holds the title until it is paid off. When I purchased the car I was told it wasn't a big deal and they could order it from the MVA. I drive away with my new car, they paid the balance plus some on the old car.
- Dealer calls me 3 days ago asking for the title. They ask me to go to MVA and want me to pay $50 for a copy of the title.
- I go to MVA - they can not give me the title as I don't have the car anymore. I went to the Glen Burnie location.
- Call the dealer back today - they tell me I should be able to get the title, and argue with me.
- I talk to the manager who tells me I can get the title or pay them $50 to request the title. I tell them I won't do that, it is not my responsibility, and I wasn't told that at the time of purchase of my new car.
- Manager threatens to hold my new license plates until I give them the title. They finally acknowledge that they CAN order the title but it takes much longer than if I go and get it myself.
- I pretty much get pisssed, yell, and tell them I am going to the BBB and Hyandai corporate.
SO what is the process in MD? Am I responsible for getting Hyandai the title even if it has a lien?
For further info, my SO - the voice of reason - tells me to calm down and call Navy Federal, I have my lien through them. I call them and NF tells me they sent Hyandai the title for my old car 7 days ago once Hyandai paid off the old loan. So the point is moot once they get it from my bank, but Hyandai has not gotten the title 7 days later and told me to have Hyandai deal with them (Navy Fed.) directly.
Re: Who is familiar with buying/trading cars in MD? (long)
As the owner of the car, you should have had a title, with the lien recorded on it. The bank would send you a lien release when it was paid off.
When you traded the Hyundai without the title, they should have had you sign a duplicate title form. Some dealers will request that you give them the $ for a duplicate title, some do not. However, if I had to guess, they charged you a $200 dealer proccessing fee. That fee, should be used to cover your duplicate title fee. It is there to cover fees, car prep, gas, etc.
It does not take them longer to get the title. They can send a rep into the MVA to do so, as long as they have a duplicate title form signed by you. OR if you signed a limited POA, which is standard practice at dealerships for this exact reason. The MVA will print one on the spot.
Calling the BBB and Hyundai Corporate will accomplish absolutely nothing and will not be worth your time or energy.