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Netflix decides not to split after all
From an email I got today:
It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.
This means no change: one website, one account, one password?in other words, no Qwikster.
While the July price change was necessary, we are now done with price changes.
We're constantly improving our streaming selection. We've recently added hundreds of movies from Paramount, Sony, Universal, Fox, Warner Bros., Lionsgate, MGM and Miramax. Plus, in the last couple of weeks alone, we've added over 3,500 TV episodes from ABC, NBC, FOX, CBS, USA, E!, Nickelodeon, Disney Channel, ABC Family, Discovery Channel, TLC, SyFy, A&E, History, and PBS.
We value you as a member, and we are committed to making Netflix the best place to get your movies & TV shows.
Respectfully,
The Netflix Team
Re: Netflix decides not to split after all
I did not receive this email. I've also been unable to access my account for three days. It just says they are having some technical issues. Annoyed.
Another thing annoying me lately is they took away the ability to look at past activity. I liked being able to look back at what I rented a few months prior, when I'm trying to remember the title of something I saw, or trying to think of some recommendations for a friend.
I can access my account just fine. I can also see my account activity. You should contact CS. I know they've been getting a lot of flack lately for all the changes, but I have always found their customer service to be good.
I totally agree. It looks like someone made a hasty decision without thinking through the customer impact. I also think that they also underestimated the number of people who would be so upset with the changes that they cancelled their accounts. That's a business no-no.
I don't subscribe to netflix and probably never will due to a very rude encounter with their customer service a couple years ago. With that said it sounds like this company is run by some very hasty people with limited business/life experience and that is scary. Have they never heard of a focus group? A group of 10 random people could've told them it was a stupid idea to create more work for you customer and a horrible name (Quickster).
Also with this horrible name Quickster, which doesn't tell you what the company is about- it makes me think that they took advice from the Napster guy.
I am streaming only at this point.
No email.
ETA: finally received the email.
Same here; we cancelled DVDs as of our October billing period. We'll pick them back up in January to watch the Oscar nominees. We did it last year and it worked out very well. I hate seeing the DVD sit there all month while we watch fall TV.
Quincy and Dexter, new BFFs
I used to be kris216.
I agree that Netflix looks dumb for announcing Qwikster and then dumping it roughly one month later, but this is actually a good thing! It's the best possible outcome for the customers, and hopefully Netflix will have learned their lesson about being hasty.
They seemed to have made the Netflix/Qwikster decision 100% on where they are probably planning to take the business in the future, which is to say that they are prepping for when they can eventually dump DVDs entirely. But they went about it prematurely, realized it, and this basically fixes a dumb (from the consumer perspective) decision.
The first email/change in the pricing plan was when they split DVDs and Streaming into two separate services, and there was a new price for each. This is what spurred the price increase outrage because to keep both services the price went up 60%.
The second email from a month ago was when they announced the the business split Netflix = Stream, and Qwikster = DVDs. At this point they also said that those changes to Netflix vs. Qwikster wasn't going to result in any more price changes. They would still cost the same (the $7.99 each or whatever) it would just be the name and websites that were changing. This generated more outrage because, really, WTF. People were rightfully pissed that suddenly they were going to have to use two website, manage two queues, get billed by two different companies, etc.
Today's announcement was basically owning up to the fact that Qwikster was a bad plan and is getting scrapped. You'll still have to pay separately for streaming and DVDs, but there is no change in prices, and you aren't going to be forced into using two websites, maintaining two queues, and dealing with the ridiculous name that was Qwikster.