Crafts
Dear Community,

Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.

If you have questions about this, please email help@theknot.com.

Thank you.

Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.

Has anyone ever had an issue with Hawthorne Threads?

I am just cutting the backing for a quilt from fabric I ordered 2 months ago.  I cut the first piece and realized there was no way that the fabric was enough- upon measuring, I'm 1 yard short.  I emailed and sent pictures including yard sticks that demonstrate the shortage.

Just wondering if anyone else has had an issue, and if so, how quickly it was resolved? Thanks!

White Knot
Stand up for something you believe in. White Knot

Re: Has anyone ever had an issue with Hawthorne Threads?

  • Took 16 hours, but they're sending me the yardage to compensate for the mistake priority so it'll be here before the weekend!
    White Knot
    Stand up for something you believe in. White Knot
  • Glad you got it resolved.  I ordered Gift Certificates from them one year for Christmas (I don't sew, but 2 of my SIL's do).  When I got them, they had the "TO" and "FROM" lines reversed.  I emailed them and had it resolved in just a couple of hours.  I was very impressed.
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  • I'm very relieved- I've ordered from them numerous times and never had an issue, so I didn't feel the need to check everything... Lesson learned!

    White Knot
    Stand up for something you believe in. White Knot
  • My first order from them was short the sewing pattern I had ordered. Charlie checked their inventory and their counts were correct, but still sent me the pattern. I'm sure the missing one either got put in with another order by mistake or turned up eventually. I really appreciated them sending it to me even without a way to prove I was being truthful and I will continue to shop with them because of it.
    She's crafty - and she's just my type.
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