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Wedding Planner didn't follow through (long sorry)
Just wanting peoples "outside" opinions on what you would do.
Last minute, my FI and I decided to hire a wedding planner to set
up/take down our ceremony decor and reception decor. We put everything
we made together in about 30ish boxes and labeled them all. I also made exact
diagrams of what the tables should look like, room layout, candy table
layout, etc. We brought them to her house the Wednesday before the
wedding, when she informed us she was going to California for a week but
had another planner taking over who was "great".
Long story short, everything went wrong.
-
They didn't put our reserved signs on any of the tables so my mom had
to have our DJ had to "kick people out" of their seats while we were
taking our formal pictures so that family could sit there. She missed
all the pictures.
- Our centerpieces were missing all their votive
candles with glass holders. On some tables they sat LED candles on them
which we had used for lanterns at the ceremony (which somehow they
assembled upside down!) These weren't even inside any holder, just sat
on the table - looked very cheap. They were missing all mirrors (said
they lost them), and all hightop tables were even missing the entire
centerpiece! (Keep in mind we had made 4 extras!)
- Our "theme" was
travel. We spent HOURS making signs
for each table that said "Welcome to" and then a place we had been. We
printed tons of pictures of us in that place to put on the tables with
the signs. I bundled the pictures with the signs and a rubberband so "each place" was kept together. Several tables were missing these as well.
- Our candy table was missing all the scoops, and a couple kinds of candy
- the "screen" behind our cake table fell into the cake
- none of the floating candles in the centerpieces were lit when we got to the reception and my FI's sister had to light them.
- Hard to explain but in our aisle there was a stack of 4 glass
blocks with a blue LED in it. It was turned the wrong way so you
couldnt see the light when you entered the ceremony. You only saw solid
white, which was the side of the blocks.
- Our "candle lighter" for the ceremony was missing its wick. She said she'd bring it back but never did.
Theres
much more we have written down. It was an entire notebook page. The night of the wedding I called her in Cali and she
said she'd give us our money back.
Last weekend we went to her house to pick items up and several things were missing. She offered to give us $285 back (a FRACTION of what she was paid!) We told her that she had already told us she would give the full refund. She got extremely defensive, as did her husband, and was cursing at us. Finally we were sick of it and decided to leave.
I
went to google to write a bad review and she has uploaded a bunch of
the pictures I found online and sent to her as ideas for us!!! She's
acting like she did these!!!
I forgot to say that we found
out she had no crew -- We found out at our rehearsal dinner that she
went to the church and hired them to set it all up and take it all
down!!! They were clueless and kept asking us questions about what to
do. She told use she had 6 people doing it who had worked with her for
years!!
NOW she has emailed me and offered a complete refund (yet again), but I
just don't feel like it's enough. Not only did she not provide services
but she lost items, and ruined centerpiece/decor that we worked so hard
on because she didn't use them (or parts of them)! We honestly don't want to be greedy, and we know she can't "make everything right". We're just so mad at this point with how she handled this last weekend and can't believe that she would have offered $285! We paid for everything ourselves and I'm so disappointed that this lady can come in and affect it in the blink of an eye 
Re: Wedding Planner didn't follow through (long sorry)
Were all of the specifics laid out in your contract?
did you have a contract with this person? is it a business on the bbb?
what were the terms of the contract if you were unsatisifed. i think that an apology, full refund and bbb complaint is probably all you are going to get unless something else was contracted.
Did you keep receipts from everything that you had purchased? Without them, I don't think that you'll get very far recovering more than the cost of her services.
If you have a contract with the terms laid out and the services were not provided as specified, then I would go for a full refund, small claims court, BBB and Google Review. I know that Google Reivews are used A TON, I get a lot of business off of my reviews and am proud of the awesome reviews that I have. If I had a bad one, it would kill me
but that's me.
I am sorry that all of your hard work was for not, but at least you are now married to the one you love. Yay for that! Congratulations!
Thanks Kala - thats exactly what I'm thinking ... in the "big picture" it doesn't matter that a dumb mirror or candle wasn't on the table ... she just has gotten me soooo mad! lol
Thanks for all the help!
Welcome. Oh, don't get me wrong, I'd be pi$$ed as he!! too!
PS Welcome to the Nest!
lmao thanks at least my frustrations are legitimate!
Thanks!!! I loved TK so now I will continue on...