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Has anyone done a Coach (or other wallet/handbag) repair?

My wallet is not zipping properly.  The teeth separate in random places, unless I go s.u.p.e.r  s.l.o.w when zipping it (which I have been doing, but is annoying).  I've had it for a few years, so not something I could just exchange to get a new one, but I like the wallet and it's still in great shape, otherwise, so don't really want to buy another $200 one. 

I called a Coach store and they said that I can send it in for repair if I pay a $20 S&H fee.  But they also said that zippers are frequently not repaired.  So, my guess is that I send it off with $20, they tell me it can't be repaired and send it back, and I am in the same boat, less $20.  I am guessing they may send a coupon or something - so maybe it would be worth it, if it's enough % off, but don't know if I want to bother.

Anyone send anything off to them for repair and did they accomodate you, even if they didn't fix it?  Or have you gotten wallets/handbags repaired at a certain place (tailor?, specialty shop?).  If so, where and how much did you spend? 

Re: Has anyone done a Coach (or other wallet/handbag) repair?

  • It has been over 10 years since I have sent one in for repair, but back then they did do zippers. That would really disappoint me if they no longer stand behind the entire product. As an alternative, I think a luggage store would do a good job. There is a Learher & Luggage repair store/outlet off the Beltway and I-10 on the west side. 
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  • If it were mine, I would take it to the shoe doctor place in the Village that I use, they do repairs for Neiman Marcus.  I've taken my Louboutins there twice and they are wonderful, but they are kind of $.  You could just ask your tailor for a rec, it probably won't even cost $20 to fix the zipper at most places.  My Chanel is the only thing I've had repaired, and they handled it right in their storein the Galleria.
  • I sent a handbag in several years ago and they were unable to repair it.  Since they no longer carried the same bag, they gave me a gift certificate for the full value of the bag when it was new to purchase a new one.  It might be worth it to send it in.
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