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NSOR: Can you help with a really short work letter?
I need to put out a reeeeeally short little note to clients of a client. My company made a mistake on their advertisement and I need to write an apology letter for the people who received this advertisement. I'm having trouble with wording:
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It has been brought to our attention that we made an error in printing the most recent ******** coupon, expiring 12/31/11. The price of ****** should be $75, not $34, as printed. We have corrected this error for future mailings and apologize for any problems we have caused.
Re: NSOR: Can you help with a really short work letter?
It has been brought to our attention that a printing error was made in the most recent ******** coupon, expiring 12/31/11. The listed/retail/actual price of ****** is $75, not the printed price of $34. This corrected price will be reflected in future mailings. We apologize for any inconvenience this has caused.
ETA: Changes in italics. By taking out the "we made a mistake" language, it's ambiguous who made the mistake, you or the printing company (unless you're the printing company). Don't assign blame, just state that a mistake was made.
Ok. You're right-- I like that a lot better.
THANKS!
No one needs to know
To be perfectly honest, I think owning up to the mistake is much more powerful. Of course, details might well change this position. But on the whole, I like "I made a mistake" much more than "mistakes were made".