Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
I <3 PBK Customer Service!
I had ordered stockings for all of us on cyber monday and was having trouble with their website so I called customer service and the woman said not to worry they had my order and the site was doing weird things due to the high traffic volume. So I shrugged it off and figured they were on their way. Um.....NO. I never got email confirmation or anything for the order and when I looked in my PBK account I didn't see it. So I called today and it turns out they lost my order 
Plus one of the stockings I had ordered is now permanetly out of stock. Boooo!!
I ended up picking out a different one for A (my 2nd choice) and reordering through customer service. The stockings are a few bucks cheaper now so I saved there. Plus they gave me free personalization, free rush shipping + another off my entire order!! Love them!
Maybe it was a good thing they lost my order 
Re: I &lt;3 PBK Customer Service!