Trouble in Paradise
Dear Community,

Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.

If you have questions about this, please email help@theknot.com.

Thank you.

Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.

I hate Verizon

We've been with them since September. It's been nothing but problems, problems, problems. And of course we have no recourse other than paying $600 to cancel. F you Verizon!
image "Evolutionary game theorists...ignoring beebees on the nest since 2005"

Re: I hate Verizon

  • This is so baffling to me!  I've had them for about 12 years and have nothing but great experiences.
    image
    Currently Reading: Don Quixote by Miguel De Cervantes
  • Their customer service has gone downhill as of late. It used to be awesome, but not so much anymore.
  • Never had any experience with them.

    I do find it amusing when the ILs try to make a call on their (verizon) cell phones and can't get a signal. H and I standing right beside them have full bars (obviously not verizon). Gawd does that annoy them to no end.

  • I just got my bill for $600. $439.99 is for a phone they said we didn't return. But I did and have a tracking number to prove it. I thought it was taken care of (I got a text about it a few weeks ago) but then it shows up on my bill. Then they are trying to say I returned the wrong device. I hate them. H just left a bunch of messages at corporate but I doubt anyone will call us back. I want to cancel SO BADLY!
    image "Evolutionary game theorists...ignoring beebees on the nest since 2005"
  • imageimoan:
    This is so baffling to me!  I've had them for about 12 years and have nothing but great experiences.

    Same here, I've had them forever without any issues - I'm sorry they're sucking so hard for you!!  

  • imageESDReturns:
    I just got my bill for $600. $439.99 is for a phone they said we didn't return. But I did and have a tracking number to prove it. I thought it was taken care of (I got a text about it a few weeks ago) but then it shows up on my bill. Then they are trying to say I returned the wrong device. I hate them. H just left a bunch of messages at corporate but I doubt anyone will call us back. I want to cancel SO BADLY!

    Ugh. They did this to me. I actually ran to the bank and cancelled the ACH payment because I didn't want to have to fight them to get reimbursed. They did take the charge off once the phone was returned to them, even though I sent it in late. That new policy of sending a new phone and having to return the old one is stupid. They should just do it through the store but they'd rather trap people with this charge.

     

  • imageMotzie:

    imageESDReturns:
    I just got my bill for $600. $439.99 is for a phone they said we didn't return. But I did and have a tracking number to prove it. I thought it was taken care of (I got a text about it a few weeks ago) but then it shows up on my bill. Then they are trying to say I returned the wrong device. I hate them. H just left a bunch of messages at corporate but I doubt anyone will call us back. I want to cancel SO BADLY!

    Ugh. They did this to me. I actually ran to the bank and cancelled the ACH payment because I didn't want to have to fight them to get reimbursed. They did take the charge off once the phone was returned to them, even though I sent it in late. That new policy of sending a new phone and having to return the old one is stupid. They should just do it through the store but they'd rather trap people with this charge.

     

    This is the reason I don't do anything on auto-pay. They supposedly took the charge off already but this is the straw that broke the camels back, you know?

    image "Evolutionary game theorists...ignoring beebees on the nest since 2005"
  • I dont understand how they are saying that you returned the wrong device to them, Their are serial numbers on the phones or imei numbers that they have to scan back in or check somehow. This whole thing is effing ridiculous.
    Warning No formatter is installed for the format bbhtml
  • I would probably mention something about referring this matter to your attorney and I'll bet they'll perk up wrt fixing this.
  • I have often wanted to start an I hate Verizon website.  We had a cellphone carrier that we loved and it got bought out by Verizon.  I was so upset we got stuck with them.  Every customer service thing is a huge issue.
  • imagefussbucket:
    I would probably mention something about referring this matter to your attorney and I'll bet they'll perk up wrt fixing this.

    That's exactly what I said Fuss, it works every time.

    - namaste mothafockaaaas - image
  • imagefussbucket:
    I would probably mention something about referring this matter to your attorney and I'll bet they'll perk up wrt fixing this.

    I just assume a company like Verizon would just laugh at that.

    image "Evolutionary game theorists...ignoring beebees on the nest since 2005"
  • imageESDReturns:

    imagefussbucket:
    I would probably mention something about referring this matter to your attorney and I'll bet they'll perk up wrt fixing this.

    I just assume a company like Verizon would just laugh at that.

    If they laugh you can chuckle right back and tell them you're also filing a complaint with the FTC and your state AG.

  • What I'm saying is, all you have to do is make it more expensive for them to NOT do what you're asking (engage their legal department, respond to a formal complaint with their regulators), than to do what you're asking without your having to do those things.
  • imagefussbucket:
    What I'm saying is, all you have to do is make it more expensive for them to NOT do what you're asking (engage their legal department, respond to a formal complaint with their regulators), than to do what you're asking without your having to do those things.

    Good point. Thanks.

    image "Evolutionary game theorists...ignoring beebees on the nest since 2005"
  • imageimoan:
    This is so baffling to me!  I've had them for about 12 years and have nothing but great experiences.

    This.  I switched to Verizon 6 years ago because I had terrible customer service with AT&T.  I have never had a bad experience with them.

    "You cannot protect yourself from sadness without protecting yourself from happiness."
  • My contract is up in 3 weeks and I'm going with virgin mobile. Hooray for cheaper monthly phone bills that include data/text.
  • imagesrs5624:

    Never had any experience with them.

    I do find it amusing when the ILs try to make a call on their (verizon) cell phones and can't get a signal. H and I standing right beside them have full bars (obviously not verizon). Gawd does that annoy them to no end.

    This probably varies by location.  I always have service with Verizon where my companions with non-Verizon phones do not.

    I've had Sprint, T-Mobile, and AT&T.  While they aren't perfect, I have had by far the best experience with Verizon.

    image
Sign In or Register to comment.
Choose Another Board
Search Boards