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WWSND? Complaint against a business
I'm going to try and make this as short as possible.
12/21/11- I placed an order online with a company in MN. Their website states it'll ship 12/22 and that it should only take ~4 days to get to me. (Not a Christmas present, but something that I could have used last week.)
12/27/11- I contact them via email and ask about the shipping status. They tell me that due to a system upgrade my order still hasn't shipped, but will be expedited and shipped on 12/29/11. I ask for my s&h back ($5.95) because this isn't what I expected when I paid for shipping, but the guy was snarky at me and said no.
12/31/11- I check the status on my order again only to find out that I was shipped on 12/30/11 and that their "expedited" shipping is 3 day shipping.
1/1/12- I write a complaint email to the company with the above time line asking for my shipping money back bc I'm pretty pissed that it took 7 business days to ship when they said they ship next business day.
1/3/12- No response from the company and I write a bad yelp review.
1/4/12- Still no response from the company.
I'm not mad about the $6, I'm mad about the snarky response, and their bad communication.
Re: WWSND? Complaint against a business
i would email them-- it's not worth a lot of effort, *but* in their defense, shipping something 12/22 would be 4 business days, 12/29, since 12/26 is also a holiday.
if they don't respond to your email, i'd call, but if they don't respond to that, i'd drop it.
♥ bfp1 06/14/2011 ♥ edd 02/22/2012 ♥
♥ baby jennlin born on 02/15/2012 ♥
who says you can only wear your wedding dress once?
honeymoon bio ♥ married bio ♥ planning bio
jumped ship to the new and improved nest. back to TB for baby boards.
They were supposed to ship it 12/22 and I was supposed to get it by 12/29. Instead they shipped it 12/30 and I'm not getting it till this week.
yeah, they probably gave you a bad date, if they said 12/29, and also that they would ship 12/22-- not your fault, which is why you deserve a refund on shipping. was it a computer that calculated the shipping dates, or did you work with a rep that gave you that date? just curious, still their fault, regardless.
♥ bfp1 06/14/2011 ♥ edd 02/22/2012 ♥
♥ baby jennlin born on 02/15/2012 ♥
who says you can only wear your wedding dress once?
honeymoon bio ♥ married bio ♥ planning bio
jumped ship to the new and improved nest. back to TB for baby boards.
i would cancel my order.
target.com did this to me recently... i didn't even end up getting my shipment.. it cancelled on me. they sent me 2 $25 gift cards. i'm still annoyed though..