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Joann Fabrics Returns for Online Merch

Has anyone successfully returned something you bought online to the store? I know their policy states that they don't do that, just wondering if anyone tried to and succeeded. I bought a Cricut online and tried canceling the order before they shipped it and they said they can't cancel any orders. Now I am stuck with a 21 lb package that I have to pay to ship back to their returns location. 
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Re: Joann Fabrics Returns for Online Merch

  • Is it possible to return it at a physical store instead?
    image

    Baby Birthday Ticker Ticker
  • imageavalovesart:
    Is it possible to return it at a physical store instead?

    That's what I am wondering. There return policy states that the can't accept online purchases returned to the store. Just wondering if anyone has tried to anyways. 

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  • you could try returning it as a gift, I'm sure they would only give you instore credit for it. 
  • I attempted it and was told that they were seperate companies and it wasn't possible.

    DD1 - 12.25.05
    (m/c 1.17.07, m/c 5.15.07)
    DS - 03.15.08
    DD2 - 12.03.09
    DD3 - 3.28.11
  • imageSpartanGirl:

    I attempted it and was told that they were seperate companies and it wasn't possible.

    That's what I was afraid of. It just really annoys me that they wouldn't let me cancel my order and won't pay for return shipping. Most companies these days are much more accommodating! 

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  • imagemrsannie:
    imageSpartanGirl:

    I attempted it and was told that they were seperate companies and it wasn't possible.

    That's what I was afraid of. It just really annoys me that they wouldn't let me cancel my order and won't pay for return shipping. Most companies these days are much more accommodating! 

    Yah, I had pretty terrible customer service with an online order.  I ordered fabric and they sent me the wrong thing.  They promised me over and over that they would make it right, and I never did end up getting the fabric.  I swore I would never order from them again.

    DD1 - 12.25.05
    (m/c 1.17.07, m/c 5.15.07)
    DS - 03.15.08
    DD2 - 12.03.09
    DD3 - 3.28.11
  • imagemrsannie:

    imageavalovesart:
    Is it possible to return it at a physical store instead?

    That's what I am wondering. There return policy states that the can't accept online purchases returned to the store. Just wondering if anyone has tried to anyways. 

    I'm going to be super bummed if this is the case. I tried to cancel an order abou two seconds after placing it. They told me that they couldn't cancel it but xould return to the store
  • I recently worked at a Joanns for 9 months and never once did anyone try.  I wish I had an answer for you.  I personally believe they SHOULD, but idk.  I'd definitely try if I were you.
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  • What shipping company is it?  Can you refuse the shipment?  Amazon had me do that for something shipped that I didn't want. 

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