Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Has anyone dealt with Continental Airlines about a refund?
I'm so freaking mad right now.
My ILs had booked roundtrip tickets on Continental for vacation. While on the trip, my FIL was hospitalized so they had to cancel their return flights - he ended up passing away before they got to come home. We flew my MIL home with us on another airline because we didn't want her flying alone.
After things settled, we contacted Continental about getting their tickets refunded - or at least FILs. We did exactly what they asked, including submitting the death certificate, and now they're telling us the request has been denied. As many times as we call, they can't give us a reason as to why they won't issue a refund. We've contacted via mail and email too, neither has worked any better.
Does anyone has any suggestions on who else to contact or what to say? I can see why they wouldn't refund my MILs, but I really don't understand why they won't do it for FILs ticket.
Re: Has anyone dealt with Continental Airlines about a refund?
Try Chistopher Elliott, he has contact info along the right side airlines etc or just contact him
http://www.elliott.org/
We didn't get the run around with our refund, I had letters from the doctor and hospital it was before our initial flights, hope you get this sorted out.
Cancer sucks.
I would do the same thing. I I would keep it really short and to the point so the message is received loud and clear. "My father in law's return flight on Continental Airlines was canceled because he died while on vacation and Continental won't issue ANY refund." Post it on your facebook page and theirs. On your page, link it so it shows up on their's too.
Sorry for your loss.
While non-refundable is typically non-negotiable, this is not one of those cases. Airlines have well-defined policies for these types of situations.
Completely agree with the previous posters - post on their Facebook page and message them via Twitter. Explain that you've spoken to numerous customer service agents, providing them the required documents. I bet you won't have to wait very long until they're running to solve your problem. I have found the Continental/United customer service lacking during the merger.
Sorry for your loss.
So sorry for your loss.
And OMG, they are the absolute worst! I had a problem dealing with them recently, (not nearly as bad as this) and couldn't get ahold of anyone, then they just kept giving me the runaround via email. I blasted them on my blog, but only 20 people looked at it.
Looking at the website: www.untied.com really helped me and since United/Continental are the same now, it will help you too. I think they give info on who to contact to get a refund (like...the department of transportation, etc).
Kate's Recipe Box || Relatively Bookish
Hey. This is terrible. And, I think you should be able to get a refund. The reason you might be getting the run around is that Continental no longer exists. It was bought by United. See below. You might try calling United.
"On November 30, 2011, United Airlines was issued a single operating certificate. From a technical regulatory standpoint, Continental Airlines has ceased to exist as a separate air carrier.[8] United and Continental are now considered one airline by the FAA, and Continental pilots now use the "United" call sign in air traffic control. Temporarily, ground operations and reservation systems will remain somewhat separate until early in 2012.[8]"
I had something similar happen with my Mom and Delta. I did all the same things you did, and they denied the request.
So I sent a very firm letter to the office of the President of the airline, and got a very quick response and a full refund.
Good Luck. I'm sorry you're having to deal with this.