Travel
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Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Bad hotel experience over the weekend
I had a poor experience at a hotel over the weekend..... Only one light in the room worked, not enough bedding. had to send someone up to get our heater working and I was up all night listening to water pipes above me.
Went to the front desk and asked for a manager the next day and was told they did not have one on duty and the front desk did not care about what I told them.
I want to call today and see if I can be reimbursed. I do not want to stry there again. What is the best way to go about this?
Thank you!
Re: Bad hotel experience over the weekend
which hotel? where? did the employee log the complaints?
reimbursed completely? not likely at all.
Do you mean what is the best way to go about getting reimbursed or not staying there again?
If it's the best way to go about getting reimbursed, I doubt that this will happen. You could always try to call them or someone in a headquarters if it's a chain. If you are a repeat customer threatening to never come back they'd probably just give you a credit and that's the most you can expect. The best bet is to write a review on tripadvisor, not to get reimbursed, but so others know about your experience.
A couple of years ago I had a bad experience at a hotel. I had stayed at this hotel several times with no issue, so I knew this bad stay was not the norm. However, I was so angry when I checked out I did not even get into it with the staff. When I got home I wrote a letter to the manager stating the facts and letting the hotel know I was not happy with my stay. I was courteous and concise in my complaint letter.
A few weeks later I received a letter from the hotel manager apologizing. He also said they would reverse the entire charge for my stay, which was about $500 for the 2 nights I was there.
Last year I had a couple of minor issues at a hotel I stayed at. I felt even though minor they should be addressed, so I wrote an email to the manager. Again, I was courteous and to the fact. Hotel sent me a $200 voucher to use in the future, which I will definitely use.
I would either write a letter or email to the hotel manager. Make sure you get the persons name and address directly to them, not just send randomly to the hotel customer service.
GL
This exactly, write a factual, courteous email addressed to the general manager.
After a terrible stay at the St. Regis I gave them a poor review on trip advisor, filled in the starwoods survey with my opinion, and emailed my frustration to the general manager directly. I ended up with 3 nights in a suite free during my next visit, to be used within 3 years.
Refunds can be done if you are nice and factual about the issues.
I always go straight to the manager to deal with things like this (restaurants too), and have always had a good response. A free night, free points, a credit for a future stay, refund, etc.
Email him/her asap, be courteous, and follow up with a phone call if you don't get a response right away. Also, always get names of people you deal with, always get things in writing.
Good luck!