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WWM08D?
Need to know what you would expect in this scenario:
You paid almost $900 for your wedding invitations (sounds like a lot but it was over 200 invitations with two sides and backing layer in between). You are in a hurry and paid overnight shipping to get them to you quick. They arrive and they are wrong and need to be redone (sellers fault). The seller can turn them around but it will delay things by a week. You change the response card date so nothing will be messed up in that regard, and you have the envelopes so you can get started on addressing those.
The seller mentioned a discount for the hassle. How much would you expect? And yes, I'm the seller who made the boo boo 
. I feel terrible but I tend to over apologize and over refund because I feel bad so I want to get a second opinion on what's reasonable.
Re: WWM08D?
I'd offer free over-night shipping, and tax-free (if you charge) If you don't charge tax, then a MAX of 10% discount for the boo-boo.
yes, i have to do overnight since she did overnight (bye bye $60!). she isn't in maryland so no tax. interesting on the 10%.
anyone else?
I feel like any more than a 10% discount you'll be ripping yourself off completely. That with the free shipping, she'll be making out just fine, IMO.
I think no more than 10%, maybe 5% and a credit towards a future purchase?
Welcome to the world Finley Michael - born 2/13/2010
Baby Sister is coming soon!
I think I'm not reading this right - she ordered cards that you made a mistake on and then you are redoing right? Why would she pay for the new cards?
I wouldn't charge her for the new cards at all and I'd suck it up and overnight them if that's the case. Unless she approved a proof - in which case it's half her fault, half yours, so I'd maybe eat half of it.
Sorry, I know that sucks on your end, but our graphic designer at work does new stuff for us at no charge if it's his error, so that's all I can relate it to.
ETA: Now that I'm reading it again, I do think I'm reading it wrong. She just wants some cut off the total price, but you're not charging her for new cards, right? In that case I think 10% is perfectly fine.
I think the confusion is because I wrote discount. If I had written partial refund it probably would have made more sense. I definitely am not charging her for the redo. It was my fault.
Yeah, that's what I figured. It just took me forever to get there!
I'm too late... but I think the 10% was a classy touch. While I don't think you "HAD" to, I think that combined w/ the overnight shipping will make her more likely to say good things in an online review-- i.e. "there was a mistake, but seller promptly and reliably fixed it AND even gave me a discount."
Personally, I like reviews like that b/c it shows the seller is fair and honest. Hey, we all make mistakes, so a "perfect" rating just says 'it's a matter of time'. I don't mind a vendor who's made a mistake or two as long as he/she does the right thing to make it up. It's the vendor reviews where the vendor responds in an aggressive or overly defensive manner (i.e. calling the buyer a liar/wrong/a jerk) that turn me off more than a well-remedy mistake. Seriously.